WF
Wikus F
Active since Sep 2017
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Unresolved fibre connectivity issues, 1 month in counting…
This is a follow-up on my previous post on 23 April 2026 concerning fibre internet challenges I’ve been experiencing since 8 April 2026. Firstly want to thank the consumer team for their speedy response to my initial complaint. Thanks to D*** and K**** for handling the escalation and taking care of all the work in the background to have the new hardware installed. Regrettably, it seems an old router/fibre box was not the cause of the problem - despite having had a usable connection for a couple of consecutive days (worth noting even before the new hardware was replaced), I am yet again without a stable connection since 5 May 2026 - strongly suggesting that there is another issue. I am back to phoning in daily to follow-up on progress only to face yet another failed trouble shooting attempt and promises that the matter is escalated with an experienced technician. One of my original tickets (from 10 April 2026 SR260410-174276) remains open - its been a nightmare month of long telephone calls, whilst having to incur additional costs on mobile data to hotspot from my phone and spending fuel to travel to an office location instead of working remotely. For the representative from the consumer team I’m hoping would reach out to me soon, please be prepared to discuss the following actions: 1. I need confirmation of a dedicated senior technician who can resolve this within the next day or two; onsite inspection and testing of the line into the premises seems justified; 2. If not, I wish to be connected to the appropriate person who may assist me in cancellation of my contract WITHOUT any penalties; I would also like to be reimbursed for the period 8 April 2026 to date; 3. Failing which, I intend on escalating the matter to the NCC and ICASA. Sincerely, Wikus Fourie
2 replies
1 month ago
Unusually internet for 2+ weeks; multiple service requests escalated
I’ve been unable to use my fibre internet service here at home for going onto two and a half weeks now. The connectivity keeps dropping every two or so minutes. What is concerning is the number of service requests I’ve had to log - some closed without any real resolution, some cancelled, and some still open at the time of this review. Not to mention the daily calls I have had to make to follow-up, only to find that we are nowhere closer to a solution; bear in mind also that with every interaction I get reminded that I need to give it 24 to 48 hours turn around (even for ‘1-critical’ escalations). I was advised that my ongoing issue might be as a result of an old/faulty router and I need to renew my contract in order to get it replaced. The SO raised in this regard, I was later told, contains notes indicating that the ‘customer will continue to use the existing router’. Subsequent requests - yes multiple - to have the router replaced under the new contract has also been unsuccessful thus far. Yet my debit order will go off without fail, and if I try to cancel the service I will be held liable for notice periods etc.. I have lost complete confidence - the lack of transparency, coupled with empty promises suggest that there are broken processes and structures… I shouldn’t be paying the price for this.
3 replies
2 months ago
********* and non-value adding
I was also rather surprised, as many other reviewers, when the notification for the heavily inflated auto-review subscription fee came through on my banking app. Grateful that I’ve used a once-off virtual card to make the payment for the trial. There has been countless attempts from them since to debit my account - despite numerous support tickets raised to advise that their attempt to renew my subscription was firstly premature, that I don’t wish to use their services, and that I’d like to have my profile permanently deleted. Suspicious service shortcomings: - No bespoke feedback to date on any of my support tickets regarding suspension of membership; - Empty promises: Many times been prompted to upload my CV for a free review and advice; never received such - appears to be a ploy to fish for details; - The so called job search advice was a very long write up, seemingly AI generated based on a few questions initially answered at sign-up; - An insane amount of emails flooding your inbox daily with possible jobs and headhunter suggestions - thus no real value add in terms of a tailored/curated list of opportunities based on experience and background. I would not recommend going near their website!
0 replies
106 months ago
Doesn't even tend to customer complaints
Two days have passed since I've logged a complaint on their website regarding misleading conduct by one of their staff members which resulted in unwanted store account and customer protection insurance opened in my name - without any response. Despite the questionable ethical behaviour of the staff member, there's also clearly no regard in trying to resolve a customer complaint.
1 reply
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1 Star
4 (100%)