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Packages Not Delivered!!It's been almost 3months.

I don't even know where to begin. I have sent packages about 3 of them that have never been delivered to their rightful owners. CAN somebody explain what they do with them?? They claim that they are holding one of the packages on dentention because the package was insured; ok first of all in this part of the world, the insurance is already included by the post office because its priority mail I DID NOT pay the insurance. Second of all, they should be a way to figure out the next step if the package is insured. The key here is to get the packages DELIVERED . I don't care how you go about it. Just get the packages DELIVERED to the RIGHTFUL OWNERS. One of the packages has been at customs since August 16th of 2017 the other package since July 21 2017. The contents in these packages are about 1.3 KG. They are gifts nothing of Monterey value what so ever. WHERE ARE THE PACKAGES ? Somebody needs to answer for this. We as customers should be able to trust that when we ship overseas, the packages will be DELIVERED to our loved ones based on good faith! WHAT IN THE WORLD HAVE YOU DONE WITH THE PACKAGES???? KEEP IN MIND THIS CASE WILL NOT END HERE. We are so sick of lossing packages. :(