BF V

Inefficient Service!!!

On the 26th of July 2017 I went to your Cape Town branch to deliver my cylinders. I left eleven 5 kg cylinders and three 9kg cylinders so in total it was 14 cylinders. I was supposed to get paid for these cylinders in a week but today is the 15th of September and no payment has been made. I was first told to get proof that I owned Telephone Cafe that I registered as the business where I was using these cylinders. I went to the bank got the proof and sent it. I called in again after a few days since days had passed with no one getting back to me and a lady by the name of Wendy informed me that they had lost my documents and that they would be sending their driver to collect. (I don't understand how a big company can be so careless in safe keeping documents and also I had to call in to find out that they had lost it no one bothered to call me). Yesterday I called in through again and it was story after story from this lady called Wendy still. I am both disappointed and appalled by the service I am receiving from you guys I turned to Hello Peter as the last resort as no one seems to bother in trying to assist me.