JD
Jenna D
Active since Sep 2017
4
Reviews
0
Industries
Reviews
4 reviews27 months ago
Another Happy Owner!
Review from client for AutoGroup Vehicle Rescue "Since I handed over my vehicle to AGVR in 2018 I had piece of mind knowing that my vehicle was well taken care of. I received frequent updates of everything that was happening regarding my vehicle. My vehicle was used by three different Users of which all of them were managed successfully by AGVR. My vehicle is now paid-up and I am very grateful to AGVR team. Thank you very much and keep doing a great job."
0 replies
32 months ago
Zero communication, poor service!!!
I am utterly shocked by the service Webafrica offers, you need to have actual people that you can speak to on the phone and not via WhatsApp. For the past 2 months I have attempted to sort out a refund that was due back to my boss, so far only one month has been given. We cancelled the service becuase of poor connectivity and lack of service. I followed the prompts to return the router as stipulated when you cancel and this morning our business account has been debited by R999.00 for the router we sent back. Proof was even sent in the form of a waybill indicating we had sent ti back. I DO NOT want to speak to someone on WhatsApp, I want to speak on the phone to someone who can actually sort this out.
0 replies
46 months ago
ZERO CUSTOMER SERVICE
We booked a flight through Travelgenio and took the travel insurance option for in case the flight was missed or we had an issue. Unfortunately the flight was missed and for the past month and a half I have been trying to get the refund for the ticket. You send countless e-mails for assistance, follow their procedures and still nothing. What is the point of offering travel insurance if you don't allow the refund to be done.
0 replies
104 months ago
Unacceptable Service - Don't Use Them!!!!
We purchased a UPS System from Outeniqua Solar for R10 000.00, based on the great service we would receive of a full back-up support. It did not take long for the unit to present issues with the charging of the UPS, and eventually it stopped charging . We took the unit back to Outeniqua Solar for the "back up support" & service they had offered in November 2016. We spent almost every week calling to establish what was happening with the unit, and when it would be returned. To date the 18th September we have been given various excuses such as - Their business partner left the Business The factory is no longer able to assist The UPS unit was in for repairs in Johannesburg The UPS unit is no longer repairable, and will cost more to fix than its worth We have not received a quote, or been told what's wrong with the unit. Not once in the 10 months of the unit being dropped off at Outeniqua Solar has Cindy or Fanie de Jager picked up the phone, sent an email or an sms to try and fix the problem. This is by far the worst service we have received & we will not hesitate to take the matter further. Neil & Laurell Pelser
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Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)