ruben M

Company Cancelled Pre-Paid Trips and Double Charged Transportation Without Refund

SharkQuest-please don't turn this into a travel HORROR EXPEREINCE! We reserved an Africa's Big 7 Package and pre-paid as instructed. Transfer fees from airport to safari were included. Upon checkout, a charge of R2500 was added to my account because of an oversight by SharkQuest. This charge still has not been credited back to my credit card. a SHARK TRIP and a SEAL TSCUBA RIP were cancelled by the company . Payment for those 2 cancelled trips have not been credited back to our accounts. I have made several request for credit. Now SHARQUEST IS TOTALLY IGNORING US. Don't get RIPPED OFF!!!