Jeralene N

Poor customer care and bad attitude

On the 7 10 17 took my family to pallet Jack's in Hillcrest for my sons birthday we order grilled chicken which an hour to get to the table when received it we noticed it was not cook and ****** in fear of gastric poisoning we asked for it to be recooked it was taken back to be cooked then we waited another 30 min and again it was not cooked we spoke to manager zodwa whom said she will take it of the bill as we wanted to leave when we received the bill it was discounted by 25 Rands and zodwa said that the kitchen manager said that we had already eaten some of the chicken there fore had to pay for what we ate. When I reported this on the pallet Jack's messenger I was told to find Dan.... I don't find the need to go look for someone to help me when I had already spoken to a manager. So we paid our bill and left unhappy, dissatisfied and hungry. I then posted on the customer review two reviews were deleted.