shandre N

BAD CUSTOMER SERVICE

so i bought a wikideal deal and it incl Sevruga in the waterfront plus a spa day.. by the time i got to Sevruga my phone had died so before going in i had asked the receptionist am i able to mail it to her when i get home as i already went to the spa and mailed it to them. thinking they are linked, she then said yes yes thats fine she gave me a business card and said please feel free to mail it as soon as you get home i said sure, she gave me the menu and i went ahead and ordered.. at the end of the day the waiter asked me for my coupon i then said maybe she should speak to the receptionist. receptionist came along and advise no there was a misunderstanding.. i got up and went to speak to her at the door.. the owner then pulled me aside and asked me what was the matter, i explained that i dont mind paying for my bill but i was told i could email the coupon. so my question was as a customer why dont they take it up with the receptionist that gave me the go ahead to sit and eat?? as the owner Shaun could also not turn the situation around at this point i was very annoyed and said they shouldnt worry about it i will pay for my bill. i then paid R800 which the owner said mail me the coupon and i will refund your money within 24hours.. its days later and i still havent heard from him again.. very bad service not only was i mislead but i couldn't even get an apology from the OWNER because me as a customer was at fault as per him, i should have printed the coupon..