Zodwa R

Poor customer service

I received a statement with my outstanding balance for my levies for the month of October, the amount due was R1229.51, my monthly levies are debited every month-an amount of R800 I'm in arrears of R378.02 which I settled on the 29 of September 2017. Today ive received another letter advising that I need to pay R558.51 for which I don't know where they get this amount as I paid the monthly instalment together with the interest-why am I still owing levies? I've also negotiated that I pay my levies in advance so there shouldn't be any late payments penalties on my account. I queried this with Ansunette van Jaarsveld who is handling the account and she was very rude and defensive, she didn't even bother to check her books and she refused to refer my matter to her manage as she said WHAT SHE SAYS GOES. This is my account and before she issues out any statement she should check her ledger and explain to me as her client how it came about that I still have a balance that's outstanding. I refuse to pay this outstanding balance R558.51. and I cannot deal with this Ansunette as she is rude and unapproachable. I have proof of payments to support my query.