Zodwa R

Incompetence and bad service when it comes queries

Spoke to the consultancy, Ansunette van Jaarsveld, regarding my levies at Quay Properties Services CC and I did not like her attitude, arrogance and rudeness. She was racists and did have manners to handle calls, clients especially black people. When she talked to me she talked like I am her domestic worker or a person who does not know her rights.She is very incompetent to her job and to deal with people because she don’t even explain to you. She just expect to listen o her and does nopt want to listen to your response. I am her client, she is supposed to respect and value clients. I made an arrangement with Yolande and Madelein Lloyd to pay my levy in advance because their system does not debit on the 25/26 of the month is programed for the 1st of every month that is why I pay my levy on the 27 of every month before the first. Now levy has been increase and to R837.19 and I pay R800 that means I will go to my bank soon and edit that R37.19 every month. I worked and I get paid on the 25th of every month. And my monthly levy was not a problem in this regard because every month I received statements dated 01/10/2017 showing Amount Due, showing Total Due R1229.51, areas of 385.58, and current R843.93. Then a reminder letter dated 15 September 2017 showing outstanding balance of R378.02 as 15 September 2017 these are my areas that are outstanding. After I received the reminder via email I pay R400.00 for my areas on the 29/09/2017 because I noticed that on the reminder it was indicated that interest will be charged on any outstanding balance on after the 7th following month, and normal debit of R800 went through on 27/09/2017. I also settled my areas before month end. She is threatening me with lawyers.