dorcas M

claim not processed

Reported death for someone covered,was told that the claim will be paid within 48 hours by Nomvula, then Nkosinathi called me to ask for a police report that I requested and submitted but my claim was still not paid, today a lady called Smangele called me and asked for a BI form. why didn't they ask for everything when I submitted my claim...now they are telling me stories when I gave them everything ..this is bad service at its best, and I will not go up and down for a claim... If they do not pay I will then escalate this matter