MH
Manchue H
Active since Oct 2017
33
Reviews
0
Industries
Reviews
33 reviews2 months ago
Sachin Bokhary from Dot
Sachin Bokhary from Dot.sure was very professional, patient and could understand the key needs of not only the situation but the needs where value for the product is in premium vs benefits. What was important he adhered to my needs such as supplying me with comprehensive detailed information via email on the products for me to make an informed decision and he stuck to the specific follow up calls as promised and finally, he was able to answer all my concerns i raised about technical aspects of claims process in the event it should occur. Keep up the good work!
1 reply
2 months ago
Had issues login int...
Had issues login into profile, Kamogelo Llane assisted me patiently and resolved the issue
1 reply
6 months ago
Bongiwe was brilliant in the service she gave
Bongiwe was brilliant in the service she gave. Friendly, understanding.
1 reply
8 months ago
Brilliant service from Miway (Rinus) and Toptowing (Jan)
Rinus from miway roadside assistance was brilliant, network was bad my side but received promt assistance from Rinus making sure that we have a provider apppointed promtly, phone me back due to bad network and ensuring that he will escalate with urgency as well as follow up with service provider. The service provider appointed was Jan, very effecient, friendly and made every effort to ensure that no damage occurs and that we as a family are ohkay. What was meant to be an unfortunate event, became a wonderful experience and honelty thank Jan and top towing and miway for the wonderful service and experience
1 reply
16 months ago
Gordon provided prom...
Gordon provided promt and effecient service to providing documents and updating policy schedule
1 reply
17 months ago
Had an awesome experience, Dylan was very promt and helpful with road side assistance
Had an awesome experience, Dylan was very promt and helpful with road side assistance. Thanks !!
1 reply
24 months ago
Bad experience cover with King Price
To be honest, my warranty cover has been quite a bad experience to date. I have submitted a claim which was subsequently declined and with the ombudsman for review and awaiting outcome. This morning, I receive an email stipulating how I'm a wonderful customer with a complimentary increase. Worst part is the increase is 60% increase of my existing premium. What's concerning is the alarming increase of 60% almost of my premium, after contacting them the answer I get is there is nothing they can do? I mean 60% how ridiculous is that and there are no payouts even on the policy
2 replies
40 months ago
New customer poor customer service experience
My internet has been activated for more than a week but i continue to struggle to have internet access. Ontop of that im billed pro rata, sent numerous queries requesting urgent intervention and assistance to resolve and with trouble shooting and callbacks and NO resolution.
0 replies
41 months ago
Scratch and Dent cover claim issues
I went to the mall on a Sunday and came back to my vehicle fining there are two separate scratches in the middle of my two doors. Attempting to submit a claim on the app, I'm unable to do so and subsequently sent an email. Monday I phoned in and no details recorded. Palesa records incident and I waited for feedback. The feedback i got was that 1. The vehicle was scratched against a wall which i find as a serious concern as these findings are absolutely inaccurate and disturbing as damage would most definitely be more severe. These are scratches? no dents how can you claim the vehicle was scratched against a wall when there is no dents involved?. 2 I'm told that the scratch according to my policy only covers a single panel. The policy however states over 2 or more panels, well this is two separate scratches it is on the two panels which are the doors which occurred at the one incident. I have subsequently requested my scratch and dent cover to be cancelled.
1 reply
43 months ago
Vuyiswa assisted in a very friendly and professional manner to provide me with a discount on my policy
Vuyiswa assisted in a very friendly and professional manner to provide me with a discount on my policy. Thank you Viyiswa
1 reply
Review Distribution
5 Star
15 (45.45454545454545%)
4 Star
3 (9.090909090909092%)
3 Star
0 (0%)
2 Star
1 (3.0303030303030303%)
1 Star
14 (42.42424242424242%)