SV
Stella R
Active since Nov 2017
2
Reviews
0
Industries
Reviews
2 reviews98 months ago
Poor service (or lack thereof)
I am extremely disappointed in the lack of service I received at FNB (the Grove). I have been there twice today to collect my ID - something that shouldn’t take more than a few minutes. Each time there was only one person responsible for assisting clients with applications for new documents and collections. We were standing there, nobody assisted or gave us an indication as to how long the waiting time would be. When I asked the manager (who was chatting with a colleague at the entrance) for assistance, he merely said we have to wait as there is only one person available. Another customer advised that they waited 4 hours to collect their passports - this is totally unacceptable. It you have a shortage of staff, make a plan or jump in and assist - surely it can’t be that difficult to check a list, give the document and tick it off. The manager’s unwillingness to assist and no-care attitude is unfortunate. It is not fair to expect from clients to take off from work, incur travel expenses and having to go back again because they didn’t receive assistance.
53 replies
103 months ago
Poor service and breach of contract
I ordered and paid for a straightener from Everything Stylish in June 2017. To date I have still not received it. I have sent various follow-up e-mails but haven't received feedback. I have also requested a refund but again, no response to my e-mails. This is unacceptable.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)