KV
Kim van der Merwe
Active since Nov 2017
2
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0
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Reviews
2 reviews63 months ago
Emails ignored and still no refund?!?
So I'm not the type of person to name and shame but sadly Kobus Coetzee from THYMEkitchen Spit Braai Cape Town you have left me with no choice! I emailed Thyme Kitchen on the 17th of December to book a spit braai delivery (birthday dinner) for Sean for the 6th of Jan. I received an almost immediate response from Kobus. Half an hour later my booking was confirmed and I was told I could go ahead and pay the 50% deposit to confirm it all. Deposit paid. As they require full payment upfront, the final amount was paid on the 4th of Jan, totalling an amount of R2345. After the Presidents first announcement of raised restriction levels, I emailed Kobus and asked if I could postpone the dinner delivery to 16th of Jan. In the same email I asked that if lockdown was extended past the 15th of Jan and I still couldn't have my family over, what would the cancellation policy be in this instance? I received an email the next morning confirming my booking had been changed but no mention of my other query. Straight after the Presidents announcement on the 11th of Jan, I emailed Kobus to cancel due to lockdown restrictions and sent my banking details. 3 days later I received an email saying he couldn't do my refund because he was waiting on funds and my credit was sitting with Fairfield Meat Market. And as per their t&c's they don't offer refunds so I could either give him a few days or postpone my function. So I told him I would wait. So here's my problem...I'M STILL WAITING KOBUS? Since the 14th of Jan I have sent 4 friendly emails and a whatsapp and I'm being completely ignored. Kobus, you say you don't offer refunds but in the very first email you sent me it says "remember we are 100% committed to offer you only the best service and meals and offer 100% money back Guarantee should you not receive what you paid for"... Lies! I have been very friendly and very patient but no more! Kobus Coetzee you have R2345 of my money which I want it back...in full!! After the appalling service I've received so far, I don't want your food! If anyone has any advice on what path to follow next, should Kobus continue to ignore me, I would be most appreciative.
0 replies
103 months ago
Great help with faulty products
I work for a pre-primary school and we have to have door bell. I purchased one from Build It and it stopped working within 2 weeks. I took it back and asked them to please open the next one so we could test it in store. I was helped by Dewald who was super helpful and patient. It seems many of the bells in stock were duds and we eventually got the 4th one to work 100%. After almost an hour of cutting open packaging, changing batteries and pushing buttons, I left a happy customer. Thank you to Dewald for the great service.
0 replies
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