KN
Karina N
Active since Nov 2017
3
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0
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Reviews
3 reviews99 months ago
Britannia Hotel Restaurant. Incompetent staff and manager and horrible food
On Sunday (4 March 2018) my boyfriend, two friends and I decided to go for lunch and try out Capiscium Restaurant at the Britannia Hotel in Umgeni Road. My boyfriend and his friend chose to go to Capiscium because they wanted to have their chops chutney as it was well recommended to them. The service was less than poor as we waited for almost 45 minutes for our cool drinks to be served, however the table of 8 next to us (who arrived about 10 minutes later than us)received their orders within 10 minutes of ordering them ( from the same waitress as we had). When the food finally arrived ( about an hour later, well after the table of 8 finished their dessert) my boyfriend looked at the chops chutney and stated that it's under cooked and there was a water base at the top of the chutney (questionable if it was freshly made or reheated or just under cooked). My boyfriend tried a chop, and gave me a chop to taste. The chutney was extremely sour and had no flavor in it whatsoever. We called our waitress and told her to take it away because we refuse to pay for it because it tasted awful. When the bill arrived the chops chutney was charged to the bill so my boyfriend told them that he refuses to pay for it because he barley ate any of it and it really was not upto any restaurant standard. There was a long back and forth where the hostess came to our table and told us that she would see what they could do. 15 minutes later we received a bill and were charged R70 (half the price of the chops chutney) and their reasoning was because they serve 6 chops per serving and they will charge for the two chops which were eaten. We took the problem up with the manager who told us :1) No body else complained about the chops and that's the way they make it there and 2.) if we don't pay then our waitress would have to pay the R70. After arguing with the manager for 15 minutes we backed down, paid and left and will never return again.
0 replies
99 months ago
Capsicum Restaurant Britannia Hotel. Incompetent staff, manager and horrible food !!!
On Sunday (4 March 2018) my boyfriend, two friends and I decided to go for lunch and try out Capiscium Restaurant at the Britannia Hotel in Umgeni Road. My boyfriend and his friend chose to go to Capiscium because they wanted to have their chops chutney as it was well recommended to them. The service was less than poor as we waited for almost 45 minutes for our cool drinks to be served, however the table of 8 next to us (who arrived about 10 minutes later than us)received their orders within 10 minutes of ordering them ( from the same waitress as we had). When the food finally arrived ( about an hour later, well after the table of 8 finished their dessert) my boyfriend looked at the chops chutney and stated that it's under cooked and there was a water base at the top of the chutney (questionable if it was freshly made or reheated or just under cooked). My boyfriend tried a chop, and gave me a chop to taste. The chutney was extremely sour and had no flavor in it whatsoever. We called our waitress and told her to take it away because we refuse to pay for it because it tasted awful. When the bill arrived the chops chutney was charged to the bill so my boyfriend told them that he refuses to pay for it because he barley ate any of it and it really was not upto any restaurant standard. There was a long back and forth where the hostess came to our table and told us that she would see what they could do. 15 minutes later we received a bill and were charged R70 (half the price of the chops chutney) and their reasoning was because they serve 6 chops per serving and they will charge for the two chops which were eaten. We took the problem up with the manager who told us :1) No body else complained about the chops and that's the way they make it there and 2.)swqq if we don't pay then our waitress would have to pay the R70. After arguing with the manager for 15 minutes we backed down, paid and left and will never return again.
0 replies
103 months ago
Jimmys ****er Prawns are really ****ers
Yesterday 12 November 2017 my boyfriend and I decided to go for lunch to Jimmy ****ers Prawns at Gateway, to give credit where it's due, all the staff were very friendly and seated us upstairs. My boyfriend ordered the Prawn and calamari combo and upsized his prawns to queen size prawns and i ordered the Mozambique platter which consists of 8 Medium prawns and chicken livers. Our food was cold when we received it, thereafter my boyfriend realized that his up sized prawns were the same size as my medium prawns and that some of my prawns were fleshier than his so, we told the waitress and she called the manager as we refused to pay the price of queen size prawns when he was given normal prawns so they agreed that they would not charge us. Thereafter, i took a bite of my livers served on a stale roll, the sauce in which the livers were, was delicious however, it seemed that the sauce is given in order to cover the taste of the actual livers which tasted horrible. I decided to try a prawn and after my first bite i knew that these "fresh"prawns were obviously old; as i peeled the flesh away from the shell, the shell was black and i refused to eat it. My boyfriend tried his prawns too and he faced the same problem so we spoke to the manager and he insisted that the prawns are fresh but it could be from a bad batch. All i ate was the rice which came with my meal and my boyfriend ate the calamari. We paid the bill and left. My boyfriend really suffered after the meal but i will not go into further detail with that. I do not want a free meal at the Restaurant I would however just like my money back as the meals were not worth a cent.
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3 (100%)