MW
Melanie W
Active since Nov 2017
3
Reviews
0
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Reviews
3 reviews12 months ago
Business Class? More like Screaming Class!
I recently had a truly horrific experience while traveling in business class on flight MK 843 from Mauritius, departing 30 March 2025, to Cape Town. Throughout the entire 5-hour flight a child screamed loudly, causing considerable distress to myself and other passengers. A child crying is one thing but this child screamed virtually non-stop for five hours. The noise made it impossible to rest or even watch a movie as the screaming could even be heard over headphones. This completely undermined the value of the premium service I had paid for. Upon return to Cape Town, I addressed a letter to Air Mauritius informing them of my completely unacceptable flight. To date they have not even bothered with the curtesy of a reply. My husband wrote to the Board Chairman of the Company and he at least received a reply, but it was a real sorry for you but that is the way it is type reply. In other words, even although Air Mauritius is reported to have debt of some 15.5 billion rupees and is battling to stay afloat, the Chairman of the Board of Directors doesn’t give a damn about his full paying clients. I would highly recommend finding a different airline to get you to Mauritius, one that respects the sanctity of business class as Air Mauritius just finds it to be a joke that you spend all that money to be surrounded by noise and, I mean the penetrating screams of a child being ******ed! Such a pity as the airline was once the proud flagship of a great Island. So sad.
0 replies
24 months ago
Great Service
Its always a pleasure to deal with this company. Always helpful, polite and speedy! Highly recommend.
53 replies
102 months ago
Poor quality pendant clasp
My husband bought me a beautiful pendant for our 10 year wedding anniversary. 3 years on the clasp broke. We took it to the store we bought it from to have it repaired and were told we would have to pay R350 for the repair. How is this right? Why must I pay to have an inferior clasp replaced? Surely this is something Brown's should have absorbed? What makes it even worse is that it is such a dainty chain and they have gone and put a large clasp on it which is not in keeping with the piece.
105 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)