JE
J C Coetzee Engelbrecht
Active since Nov 2017
6
Reviews
0
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Reviews
6 reviews61 months ago
RELIABLE AND VERY EFFECTIVE COMPANY
I bought hundreds of.their vouchers and am impressed with them. When a voucher expires, even when it's my fault, I received a gift voucher to the value of the expired voucher. Their service is prompt and Ganeefa is a star, always helpful.
0 replies
68 months ago
POOR CUSTOMER SERVICES AT AXXESS
I'm with these guys for more than a year. Way back, with the signing up, I had technical difficulties, which was a nightmare to get sorted. I mailed them several times, just to receive automated promiseses, that someone will get back to my, to no avail. I should've known to get out, but unfortunately stayed. Since then I must admit, that the service was quite fine. The mess started when I short paid them R50.00 for this month's subscription. The R50.00 was the amount which their fees was increased with, from 1 September. It happened by accident when I made my monthly payments via internet banking and straight away, I got an email, reminding me of the terrible mistake I made. I answered them immediately, explaining the situation and promised them, that I'll rectify the matter by the end of this month. I received an automated reply, that someone will get to me. The next day, without someone contacting me, I got another mail, stating that my services will be terminated in 24 hour's time, if I don't pay this huge amount of money. I then discovered that my services was terminated already and paid the R50.00 straight away. I then mailed them, according to the mail that I received to confirm payment, including a screenshot of the SMS, which I received from my bank, just to receive the automated response, that someone will get back to me. This was Friday 4 September. By late Saturday morning, nobody of them contacted me, so I phoned them. After holding for about 20 minutes, I was told that the screenshot was not acceptable, I must get a stamped bank statement from my bank, confirming my payment!? I then went to my bank, got the statement, took a photo of it and mailed it to them, again receiving the automated response. After another call Saturday afternoon, I was told, the bank statement must be in a pdf format! I adhere, just to receive the automated response once again. In the meantime, nobody contacted me, as promised. I've sent my mail with the pdf file about twenty times Sunday afternoon, to no avail and late afternoon, I phoned them again but the guy couldn't find my account! After a couple of calls back an forth, he gave me another phone number to dial. The guy at this number couldn't find my mails, confirming the payment. He then gave me his work email address, but forgot to mention that there should be a dot between his name and surname, so I had to phone again, to get the right email address. Shortly after this conversation, my services was reconnected. It's clear that these people don't have any customer relations, to have all this effort for a mere R50.00? If the amount was R20 000.00 or 2000.00, one could fully understand it. One could also understand it if they had contious problems with my payments since I signed up, but for R50.00!? Pathetic is not the word, so I gave them one star, because there is no option to give them no star at all.
0 replies
77 months ago
BEST FISHERIES IN CAPE TOWN
This little fisheries, opposite JG Meiring High School, is an absolute gem. They are settled there for over twenty years. Their food is freshly prepared and the quality is absolute tops.
0 replies
77 months ago
MAKRO ONLINE TOO UNRELIABLE, DON'T ORDER FROM THEM
I gave them one star, just because there is no option for nothing at all, which they dearly deserve. I'm a card holder with Makro and receive their sales mails daily. My card number is 20097685. On 6 November 2019, I ordered a pressure cooker, as well as two cases of beer online, from Makro. On Thursday 14 November 2019, I received only the beer and phoned them straight away, to be told, no worries, it will be delivered the next day, or at the latest on the Monday (18 November). This call was made to the Montague Gardens branch and, although it sounded strange, I accepted their story. On 21 November, I phoned again and this time, I got through to the national call center, where the lady promised to get back to me, the same day, but at the latest the next day, with an update about the delivery. Needless to say, it never happened. On 4 December, I sent them a mail, because I still didn't receive the pressure cooker. I got an automated mail, stating that they will come back to me within two working days. I didn't held my breath and on 10 December I sent them another mail, to cancel my order and demand a refund. This time, I got a response straight away, stating that they'll refund me, needless to say, without any explanation or offer to rectify their mess! I stay about 10 kilometer from the branch in Montague Gardens, so if they wanted to, the problem could be solved easily, but instead, they basically gave me the finger! I can't believe that in time and age, a big concern, like Makro would have this kind of attitude!?
61 replies
100 months ago
QUALITY AND PROMPT SERVICE
I regularly buy deals from Hyperli and whenever a problem arise, they sort it out promptly! Their customer service is excellent and I feel that it should be mentioned, because we basically always jump on the bandwagon when you don't receive good service, but never do anything about excellent service rendered!
0 replies
102 months ago
PROBLEMS TO REDEEM A VOUCHER
I bought a voucher for a massage and when I was ten minutes into my massage, the supplier told me that the voucher has been redeemed already. I told her that it was impossible and afterwards got in contact with Hyperli. It was found that the supplier made a mistake and the problem was solved within a couple of days. This is not the first time that I needed assistance from them and must say that I my problem was always sorted within a day. Their service is impeccable and very professional, so I'll recommend anybody to buy their deals. Every deal is a bargain!
0 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)