TA
Tess A
Active since Nov 2017
5
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0
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Reviews
5 reviews71 months ago
FRUSTRATED
I signed up for the medical aid this year, thinking they would be amazing, seen as though i could go to my own doctor and they would pay. When i signed up, i asked a if a contraceptive pill will be paid for, they guy said yes, i then send my claim in and it gets rejected because apparently they don't pay for the pill. This is a good medical aid for the Pets ONLY!!! I have had it with OnePlan
105 replies
78 months ago
Terrible Service
Thought i was signing up for a brilliant medical aid. Turned out to be not very good. Nobody is willing to go the extra mile. Not helpful at all. Myself and my brother signed up in May together. I had to phone about 2 times to find out where my card is. My brother has not received his card as yet and we are in November. They are really not willing to go the extra mile to make clients happy. When chatting to a representative they are miserable.
210 replies
95 months ago
Disgusting Vet
Disgusting service, doctors are never available to speak to, they are always out or busy. My dog had Parvovirus and they just left her in a little room, didn't know where the light switch was. Left the vomit in the cage. Every time we phoned the doctor was not in, but the reception always told us she was "Fine" or "okay" Taken her to another vet and they told us that she is very dehydrated and that Alberton Vet did nothing for her. She is very weak. She is not okay
0 replies
102 months ago
Shocking Customer Service
I signed up with one plan about a year ago, from then till now. I have had non stop problems with them. Customer Services is shocking they don't get back to you when something is wrong, E.G= Sent my invoice through via email, i have not received my money back after a week. They told me that there was no attachment. But nobody gets back to me. Took about 6 weeks to get the one plan card.
61 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)