MR
Molefi R
Active since Nov 2017
4
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4 reviews4 months ago
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53 replies
11 months ago
To start writing a r...
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58 replies
16 months ago
The lady who was helping me was very helpful and professional and very informative
The lady who was helping me was very helpful and professional and very informative. Her name is Valencia... She's the best
56 replies
102 months ago
Poor service and untrustworthy
Ever since I bought and installed a Wi-Fi with Brightwave I have had terrible experience with their service since August 2016. Every time after I have paid for the service I don't get connected to the internet and I must keep calling them every time coz I'm not connected. And it costs me more money on making daily calls to them. Since September 14 2017 I paid for the service but I haven't been connected to date. I have been calling them ever since and all I get is lies from the person I've been talking to at Brightwave by the name of Tebogo. She said to me on the above mentioned date wafter I contacted her that she will send the technicians to my place to check the problem. I waited and kept calling every second day to check up with her regarding those technicians she kept on promising me they'll be coming the next when I speak with her. But they only came to my house on the 12th of October 2017 at around 13:00 which is a month later. The technicians name is Melusi who told me that the problem could be where my antenna connects and they will need to move it from that house they have put it and all that will only happen on Monday the 16th October 2017. And they also found out that my antenna is loose and it needs to be properly installed and they will do it as well. And my antenna is loose and it's about to fall and it might fall at anytime from now and it will hurt someone or fall on my car. (I'm more than happy to provide pix of the falling antenna) But all that has not happened till this day. I keep on calling Tebogo daily and all I get from her is that the technicians are coming to fix my problem but nothing like that happens. I'm urging anyone who wants Wi-Fi to never use Brightwave.
105 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)