MJ
Mignon J
Active since Nov 2017
5
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5 reviews102 months ago
Makro Online Black Friday Disaster
On the 23rd of November 2017 we as a business made use of Makro's online shopping service and ordered a Black Friday deal. When it came to checking out like normal we wanted to EFT our payment. To our amazement Makro changed their paying structure and the system would not allow business banking transactions, which made us resort to paying via Credit card. When processing the credit card payment we received a payment successful notification from the Makro website and the transaction was concluded. When we went to the order history to double check that everything was ok, we could not see it in the list and immediately scanned the paperwork and mailed it to Makro online support and customer care (mailed 23/11/2017). After an hour or so passed we telephonically contacted Makro to make them aware of the situation and email and it was confirmed that the order was received and they were waiting on payment to reflect. After enquiring today the 28/11/2017 of when our order will be ready for collection we are told that the payment did not go through and therefore they will not honour the order as it was Black Friday deals and first come first serve. We are terribly disappointed and frustrated as we did everything right to ensure that our order went off without a hitch. Makro's online service failed and now we the loyal customer that buys online on a monthly basis had to pay the price. This situation including the online checkout limitations have caused us to take our online business elsewhere.
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