AM
Andiswa M
Active since Nov 2017
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
No channel of communication
ehicle hit a pole in front of our house, which caused the fibre drop cable to snap. As a result, our internet services are currently down. I have attempted to log a fault, however no reference number was generated. I also tried contacting support via the provided numbers (087 245 0099 and 0800 060 020), but I was advised that I had called outside of operating hours. I further attempted to reach support via WhatsApp, but no agents are currently available. At this point, no assistance has been provided despite multiple attempts to report the fault. This is a critical issue, as I rely on the internet for online classes, including sessions on Sundays and I urgently request that this fault be logged and attended to as soon as possible, or that a temporary service solution be provided in the interim while permanent repairs are arranged.
224 replies
9 months ago
SSID Changed and no communication
Yesterday 15th July there was an outage in Kagiso and as soon as service was restored,our internet was back on only via LAN and we noticed our SSID and password were changed but no email to inform us or even provide us.I called the 0800 060 020 using my work number anf and I’ve been on a que for the longest time.I tried again when I got home and I’ve been on Que number 18 all evening ,it’s very upsetting that even when I try to log a ticket on your website I still don’t even get a reference number or an acknowledgement of my enquiry nothing,I’m basically sitting with internet but cannot use it .
212 replies
16 months ago
Alucia is the best
I would like to thank an employee called ALUCIA who works at one of the tills. She is so informed about a lot of products and she’s always keen to help us.
0 replies
22 months ago
Give that man a bonus
I am very happy with the Service I received from Ishmael Mabidi the petrol attended who goes through extraordinary measures with her customer service skills…he was very polite and helpful Thank you Ishmael for being extra helpful at Engen tahero in witpoortjie
0 replies
22 months ago
Engine Keywest is extraordinary
I am a regular customer at Engen Garage Keywest mall. Yesterday I had the best experience while filling up ,Emmanuel was the petrol attendant who assisted me and since there was not many customers his colleagues decided to help with the windscreen and checked if we needed anything else that they could assist with.
0 replies
22 months ago
Impisi Fibre technicians always ready to assist
After my complaint with net nine nine the day after which was Friday the 7th,I received a call from Net nine nine’s client liaison officer who promised that a technician should be available before 12 ,a few minutes later the technicians were outside my house ,I would like to thank Wisdom from maintenance at Impisi Fibre,I stopped him on the road to complain and he assisted with kindness and Kingsley from Impisi Fibre the technician who was already outside my house at 7:30 to assist and check if my internet was restored,he knew what was expected of him and his customer service skills are extremely good.
53 replies
23 months ago
They don’t care about their customers
An overhead Fiber cable was broken on Sunday which affected my line,I called net99 to send a technician on Sunday around 12:20 they advised I wait between 2-72 hours. On Tuesday I went to their office in Kagiso mall to escalate the issue and I was told my ticket is still open. The overhead cable was fixed and yet their Huawei ONT still showed a los light….I tested with my own Nokia ONT and it showed that the PON light is active this means that my Fiber line has been restored but the ONT has an issue. I called NETNINENINE and they sent a ref no. While the call center agent told me that my ticket has been open since Sunday ???what kind of services are they giving me because the technician was suppose to fix the line then confirm with the customer if the line has been restored instead of assuming that the lines are fine?and if my ticket is still open till now that can only be because no technician was allocated for me since Sunday . I had to buy an LTE router and sim card on Monday since I’m without service. I drove to their offices again today and I was advised that between Tuesday and today is not more than 72hours so I am without service. The lack of internet for the whole week has incurred more costs on data and petrol because I constantly had to go to their offices,I was told to be home because they may come anytime to fix the issue yet till today no one came.
53 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)