Emma L

Shocking service

After being told by TTS that my quotation to fix my laptop would take 2 working days, 12 days later we were still waiting. We then went into to see them to enquire as to why it was taking so long then were told we would get a response that afternoon as the lady who dealt with the quotations was out of the office on lunch. The next morning after not hearing anything back from them I phoned to inform them that I was going to pick up the computer as it was taking far too long, I was told that that was fine and could collect the laptop but the reason why we had not received our quote the afternoon before was in fact because the quote lady had not been in the office at all that day, don't know the reason why they lied to us about her being out at lunch. When we went to collect the laptop there was no apology or excuse. 12 days and no further forward than what we were originally. My advice, stay well clear of TTS, I don't know how companies like Samsung can associate themselves with a company like this. This also isn't the first time we've had an issue with waiting times and excuses.