Yvette S

OK Furniture Couch

We have paid on the 19th December for a couch that was advertised on your website. After numerous calls and calls and promises not met the couch was delivery late January early February. Upon opening the couch it had a tear in and the quality of the couch is EXTREMELY POOR, it is off quality of a second hand couch. We immediately reported the faulty couch and still up to date no couch was replaced and or feedback was give at anytime. We the client had to phone and mail to find out what the state off the replacement is. I’m disappointed with my experience at OK Furniture/Shoprite/Checkers. The service did not meet the expectations set on their website and promises. Communication was slow, I always phoned and my concerns were not addressed in a timely manner. I hope they take customer feedback seriously and improve their processes. If we think about TCF rules your company is not adhering to these basic rules. Let me remind you: The six outcomes of Treating Customers Fairly (TCF) (as set out by the UK Financial Conduct Authority) are: 1. Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture. 2. Products and services are designed to meet the needs of identified consumer groups and are targeted accordingly. 3. Consumers are provided with clear information and are kept appropriately informed before, during, and after the point of sale. 4. Advice is suitable and takes account of the consumer’s circumstances. 5. Products perform as firms have led consumers to expect, and the associated service is of an acceptable standard. 6. Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim, or make a complaint. I honestly do not even know how to approach your company. You have received your money and we have received an second hand damaged couch worth R9 500.