Mason S

Dissapointing and unacceptable service.

My wife and I booked our honeymoon from South Africa to Israel via Egypt on Egypt Air. Our flights where booked through tripsta and all was on track. When we arrived for our flight at jhb international airport we where told that our flight was cancelled at the Egypt Air counter and if we wanted to get on the flight we would need to pay more. Tripsta did not at any time previous to our flight alert us of any changes or cancellations. After waiting a long time a manager from Egypt air helped us he said he could see we paid and our ticket was booked he called to Egypt and got us on the plane to Cairo and told us that we would have to stay in Cairo for the day. We arrived in Cairo and we where taken to a hotel for the night. We however had no clothing as our bags where kept at the Airport as we where told we would get them in Israel upon arrival. The next day we arrived in Israel Wednesday 6th Dec in the freezing winter on Honeymoon to find our bags and all our belongings did not get put on the flight. It has now been 4 days in winter in Israel and we have still no clothing. We Also had to pay for accommodation that we did not stay in in Jerusalem. We where supposed to come back from Israel to South Africa on the 11th and now the Airlines has booked us back on the 14th and we will need to pay extra money we did not budget for for accommodation in Israel which is really expensive. This has been a very unpleasant experience. We have had no help from trip sta or EgyptAir. And it has been a very uncomfortable and draining experience. I personally do not want to travel Egypt Air again and I will not use Tripsta.com to book flights ever again. There has been no compensation for anything that we have gone through from EgyptAir or tripsta. Thanks Mason Schneider