Nina A

Do not buy from The Skullery

I wish I had researched this brand before placing and paying for my online order as it would have saved me time, money, disappointment and frustration. They only have terrible reviews here on Hello Peter and their Facebook page has turned off comments, I strongly suspect, in an attempt to hide the response and comments from dissatisfied customers. I reached out via email before placing my order to enquire about fabric colour and fit. I received a response from Nandi Inenna who is the Sales Operations Manager for The Skullery with advice to my queries. I took her advice and went ahead with placing my order. When my order was received, approximately 2 weeks later, I was disappointed with my garments. There was not label attached to indicate what fabric or fabric blend was used. I felt this was important as I was under the impression I was purchasing linen or linen blend clothing and paying a price to match. I had ordered two items, both size large. The one item fits well, but the other was far too big. The same size was manufactured completely differently for each garment. The colour of the one garment was different to what I ordered even after I had directly enquired about it and as was advertised. This company misrepresents the garments you will receive. They are using images from other websites and portraying them as their own. The product and the picture do not match. I reached out with my intention to exchange or return to the same email address I used previously (to which I initially got a response) within the required 42 hour window according to the returns and refunds requirements. This time there was no reply from the company except for the usual auto response stating that they will get back to me within 24 hours. I gave them a couple of days, but when I did not get a reply in 4 days I reached out again. This time I clearly stated my dissatisfaction and requesting advice on how to get it resolved, but again only received the auto reply. I then reached out via WhatsApp (their only other means of contact according to the info on their website) and have still not had any response from the company. I am incredibly frustrated and feel ****med and ********** as I thought I was supporting a sustainable, local, small business.