DH
Delicia H
Active since Dec 2017
5
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5 reviews55 months ago
DISCHEM SUPOORTS PHYSICAL AND VERBAL ABUSE TOWARDS A PREGNANT WOMAN
Greetings, On 23 August 2021,I visited Dischem Rynfield.I unfortunatley had forgotten my purse at home and needed a dischem card hence I proceeded to the Customer Service Desk to receive a new card and the customer service rep was rude and not so "customer friendly" nevertheless I continued to shop. After paying for my items a very helpful cashier advised that I needed to spend a little more to qualify for the baby bag, of which I then proceeded to do so.Once the second purchase was completed I then visited the Customer Service Desk to request for the baby bag and yet again a very unhelpful and not so friendly customer service rep assisted me. She did not ask at which preferred Dischem branch do I wish to collect the bag and I had questioned her, yet again rude, abrupt and obnoxious. I then asked to see a Manager and no one could find the Manager-I waited for a good +/- 20 mins with little to no assistance or courteousy. A very pleasant and helpful staff member from the pharmacy took notice of my frustration and then proceeded to search for the store manager, she reported back explaining that he was not in the store. Afterwards the cosmetic manager offered her assistance, I then explained to her the situation-as my frustration builds up being in this store for sometime with appalling service. We then proceeded to the customer service rep who assisted me last to the back(after which was also a wait a she was "busy" with a customer. Once again she back chatted, was rude and obnoxious and refused to co-operate ignoring me,by now I had reached a height of frustration with this behaviour. As she ignored me and turned to a piece of a paper right before throwing her hands in the air and back chatting I reached for that paper from her hand to get her attention. Now whilst reading the above, if you thought this was bad pay careful attention to what happened next. A Dischem customer in your store witnessed this and approached me in an abusive manner to not speak to the staff in that manner and I responded by saying to her she should not involve herself as she is not aware of my ordeal in the store and with the staff. She then claimed to be a law official and I had to remind her that she was not the police but merely an immigration officer. I had my cellphone in my hand and wanted her badge number etc to report her behaviour and she then grabbed my hand and twisted it.I then walked out to get my husband as this customer calls security to remove me from the store. The event becomes more interesting..... When I return with my husband-Your security refused to allow me to get into the store of which I abided to. Dischem staff all began to throw remarks, belittle me and verbally abuse me. When security was asked where was this customer who physically abused me they had lied that she exited the store. The branch manager then shows up with no remorse and total disrespect ,I had asked him to go view the footage in full before speaking any further. Now once he had done that he then realized what had actually happened and decided to be a bit more approachable-however I must say he had no coping skills to deal with such a circumstance. Dischem staff members kept the customer and provided support to a person who physically abused me-how does this work???? The customers husband then arrived and passed remarks etc to my husband and myself as we stand out the store for all this time-of which we ignored. Dischem staff members then communicated with the customers husband and laughed and also passed remarks with him as his wife exited the store. In this time I had called for SAPS. I then also called your centre security to report the incident of which she was also treated with disgust by Dischem staff members. The centre security requested I write a statement of the incident, she then entered the store and requested to borrow a pen of which staff members refused to help and their response was because she was assisting me.They then argued for a while and once again ganging up and bickering about me. The SAPS unfortunately did not arrive by then and it was becoming quite chilly for me so we then proceeded to the police station and opened a case of assault. The case is now being taken to court. Long story short-I was physically abused and verbally abused in your store and Dischem Rynfield supported this... The cherry on the top is at the time I was 36 weeks pregnant-this tormented me and really affected me. The reason why I write to you sometime after the incident is because I had an emergency Caesar done and given birth to my beautiful little girl. I expect some serious intervention asap regarding this ordeal asap.
0 replies
81 months ago
DISGUSTING CUSTOMER SERVICE
A couple weeks ago I visited Pap Boa for the first time in benoni/boksburg with my husband. 1.The food took about 30-40 mins to arrive 2.The milkshake was not nice and tasted like old melted ice cream was used 3.Food arrived-Prawns was flavourless asked for my steak to be medium to well done and it arrived well done and completely dry 4.Complained and there came a female manager who was so rude and said to us that we were lieing about the food and that she will not charge for the food but we should not return to the restaurant again since we do not like the food... How is that for customer service.
0 replies
89 months ago
POOR POOR CUSTOMER SERVICE!!!!!!!
To whom it may concern, I write this email to you on behalf of your client Felicia Felicity. She had purchased a vehicle from Hyundai Eastrand. It is sad to say that the service rendered from Hyundai Eastrand has been nothing but poor poor customer service. This branch does not seem to believe in good customer service nor communication. She has had to make numerous calls to follow up on her vehicle as no staff member was clearly prepared to pick up the phone and communicate with her. At first there was no communication from the finance department regarding her approval whilst other dealers approved with her same bank,until I had made a call was she then attended to. She was told by Enos the salesperson the vehicle would be ready today,a week later after approval.As per Enos the reason for this delay was due to the public holiday,today once again no communication from Hyundai,when she calls she was told the car will be ready only tomorrow and the reason for this delay was because of the "public holiday" this alone would indicate that Hyundai Eastrand is most definitely confused.She was then told by Enos that she can come collect the vehicle today and bring the vehicle back next year to sort out the mags of the vehicle. I then called spoke to Enos and then asked for the Sales Manager expecting a more professional and sophisticated employee but instead had to speak to an arrogant and frustrated employee once again. His reply was that Felicia is very happy and I am a third party-It is quite ironic that when we finalized this deal on behalf of Felicia it was not a third party issue then,but when receiving a complaint then he goes down that road.He was utterly arrogant and rude.From a business point of view a complaint will always remain a complaint irrespective of where or from who the complaint is received from and if this manager was well trained then he would not have displayed such arrogance.He attempted to use every excuse he could find to shy away from this complaint-He stated that Felicia is the one who didn't want the mags and that a third party is busy fixing up the car he will wait to hear from them.The day has gone.she has taken a day off from work,re-scheduled appointments sitting and waiting for Eastrand Hyundai who has absolutely no sense of urgency. The reason as to why I had to intervene is because she is completely frustrated.Thanks to Eastrand Hyundai you have destroyed what should be an exciting experience for your customer-A customer who has purchased a vehicle for the first time.I fear what would after sales compose off after this kind of unprofessionalism before even receiving her keys. As per Martin this vehicle will be ready by this afternoon between 4pm-5pm.I really hope this is the case. In the same breath,a well done to Ruth who has been assisting Felicia with the finance part of this deal-she was helpful and communicating. Utterly disgusted by Martin and the sales team.I would most definitely not refer any person to this dealership. Eagerly awaiting feedback urgently..... This was an email sent on 18/12/2018-till now there has been no reply from customer care or the DP at Hyundai Eastrand.........
105 replies
95 months ago
ACKERMANS A DISGRACE AND ABUSIVE!!!!!!!!
Good day, I walked into Ackermans at Jacaranda Mall Pretoria. There was no security at the door.I took a pair of leggings to get it fitted there was no staff to assist. I then enter the change room and used the change room that is directly opposite the entrance off the change room.With me I had my hand bag and a Foschini shopping bag. As I fitted onn the leggings a staff member came and asked who is in there and opened the curtain as I was changing.I replied "I am here".She then asked what am I doing with my shopping bag inside,I replied "wait for me to get done"She then opened the curtain again as I was changing (had no pants onn) and I replied "You are invading my privacy-what is wrong with you-you cannot just open the curtain whilst I am changing" She then responded very arrogantly and said she will wait there whilst peeping through as I was changing. I walk out the change room and was furious-I said to her "you cannot just open the curtain whilst someone is changing and she started shouting why am I in the changeroom with my Foschini packet-trying to explain to this arrogant staff member that there was no security neither a staff member to assist but she continued with her arrogance. I then requested for the manager and she said I can call her myself or I must sit and wait for the manager.I then take my phone out to record her and asked again "where is the manager?" she then responded and said the manager is on lunch I must wait for her till 14h00. We then proceed to the front of the store where I asked for the Head office number and she refused to give me the number-at this moment telling customers that I was fitting onn underwear,with my Foshini bag and was "BUT NAKED". I start recording where I asked for the head office number again and she blatantly ignored me telling the other staff members about me and laughing.At this point still ignoring me in front of customers. Asked for her name she replied that she cannot tell me her name more than once.We then contact head office-a lady assisted with my cellphone may I had-I took the phone explained to head office that they need to call back.Head office then tell the lady to call her or she will call back. She then "attempts" to call and say there is no answer,the staff member then says her DSM is not answering the call.I said to her call the head office again she said "NO!!!!". I then said to her you cannot treat customers this way and she replied " YOU ARE NOT SPECIAL",walked away I followed her while recording this and asked her if she is not going to call and she slammed the door on my office. I saw exactly where she took the DSM number from and I called her-surprisingly she did answer,as I was speaking to the DSM,the DSM (Rosita) was in the store. Everything has been explained to the DSM and videos shown to her regarding the staff member's behaviour and said she will contact me regarding the matter.Rosita was helpful and I will await feedback. This so called "supervisor" was arrogant and extremely unprofessional-she had her kids in the store behind the cash desk walking up and down playing with security tags-which can be seen on my videos-Rosita asked the staff member who's kids are these and she replied saying its the customers kids,yet one of the kids referred to her as "mummy" in my presence.When I walked out of Ackermans the same three kids were roaming around the centre with no parents.These are her kids!!!!!She is dishonest,unethical and brings shame to not just Ackermans but PEPCO. It is disgrace and a shame to know that these are the calibre of staff members that PEPCO employs.I was humiliated and disrespected-if a staff member can behave this way it indicates that PEPCO/Ackermans does not take customer service seriously. I must also add that according to the DSM shopping bags are allowed inside the change rooms as ACKERMANS does not have parcel counters-so what exactly was the staff members issue I have no idea-Could it have been racism I ask myself. I will await feedback and proper feedback I must add or I will have no choice but to take this to the media. I am horrified at what has happened,I had not experienced such degrading customer service in my life. I would like to send these videos directly to the CEO so please send me an email address. How will Ackermans resolve this-I have no idea-what I went through at this store was HORRIFIC and not just another bad experience.....This was being abused.......
265 replies
102 months ago
DISGUSTING SERVICE
Appalling and disgusting service from TUSK SIGNS. Zero customer service levels.Rude and abrupt communication via email. My installation was to be done today at 08h00 as stated on email,when queried this morning after 10h00,I was told no time was given to me and the installation will take place when they are ready. I then spoke to the owner's wife Yvette,who was just as rude and said to me that she believes her staff as the staff (Leanne) said she did not commit to any time.She also replied that there is nothing she can do and she is sorry i feel this way and that I must now wait till after 15h00 and with a snooty way saying "bye bye". I must also add that the services rendered was paid for in full,so much in full that I am now even in credit.There has been no apology from the company but rather very unprofessional behaviour from the staff and the owners wife Yvette.I have now lost sales due to the delay from Tusk Signs who takes no responsibility for their actions and refuses to assist. Tusk Signs only go ahead with services when payment is done,however once payment is done they fail to deliver. DISGUSTING,UNPROFESSIONAL AND APPALLING SERVICES!!!!!!!
0 replies
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