Lindi C

Excelsior loans Pretoria north bad service

Today, I must admit,I got the worse service ever experienced. I went to apply for a loan at Excelsior Loans Pretoria North. They use your vehicle as surety. The loan was approved and the contract and addendums were signed by myself and the consultant who assisted me. Then she informed me, after sitting there for 3 hours, that the deal can't be closed because she can't find the engraved VIN number on my vehicle as they do not accept the VIN number on the dash inside the windscreen. I then googled where to find the VIN number on my vehicle. I informed her of my search. She then started phoning other branches to find out where to find the VIN. They were of no assistance. I then phoned Jeep and asked them for assistance as she informed me that she is not allowed to phone them. After speaking to Jeep, in front of her, advising her of where the VIN number is, she said to me that she will not be looking at that specific spot as she is a woman. My immediate reaction to her was that she does not want to assist me. She then cancelled the contract. She phoned someone who she said is her boss. She lied to him, telling him that she did everything to search for my cars VIN number, even climb under the car. Which was obviously not true because she refused. She then told me to go look for the VIN number myself and if I find it, I must go back to her. Needless to say, I never got the loan and I left.