VS
Vimal S
Active since Dec 2017
25
Reviews
0
Industries
Reviews
25 reviews7 months ago
FNB eBucks Rewards now sucks!
FNB's revamped eBUCKS rewards is now a slap in the face and an insult to us clients. It has become more difficult to reach top tier 5, and the reward values have decreased for many of the products. It seems that you need to have many, if not all, of the bank's products to achieve tier 4 or 5 level; You need to switch your RA to FNB, have car finance with FNB, take an insurance with them etc. Furthermore, their rules are all so confusing now, with the bank always using the word "qualifying" everywhere, so that you are not aware whether you actually qualify or not. FNB eBucks is now only for the wealthy and not for any loyal customer; the more products you have with them, the better are your chances of moving up tiers. FNB, why don't you listen to the consumers and just make a simple eBucks programme, with good rewards, that are for everybody (and not only for the wealthy). Lastly, the rewards programme monitors you monthly, so that if you do not "perform well" in that month, you are immediately downgraded. This is unfair "micromanagement" of clients and forcing/influencing client behaviour to use only FNB products regularly. This increases anxiety and mental stress with clients who want to ensure they maintain or move up to the highest tier. Play a fair game FNB!
53 replies
15 months ago
DRAINCO IS A RIPP OFF! STAY AWAY FROM THEM
This company in Cape Town advertises no call out fee. However, they charged me R1700 just to change the flushing mechanism in the cistern. Also, they did not do a perfecg job. I called them back and the plumber did not know what to do? Can you believe that? Its been now 2 weeks and depsite my repeated whatsapp messages and phone calls to the mamager Riaan, they did not pitch up to rectify the problem. My advice: if you want professionalism, great customer service and value for money, DO NOT USE DRAINCO! They are a big *******!
0 replies
17 months ago
FNB Banking App Blues
For the past 2 days, I can barely transact on the FNB app. Even as I write now, the app just hangs when you try to log in. I cannot buy electricity, nor make payments. Whats happening FNB?
56 replies
17 months ago
Gatvol with FNB and card replacement process
It is understandle if a.bank makes an error once.and does not repeat it. But, it is unnaccptable and unforgiving when the same error repeats itself again and again, and then you get the same standard glib response " we apologise for the delay...". Over the past 5 years, whenever I apply a simple thing as a new.or replacement bank card, it is frought with incompetencies amd delayed deliveries or ko deliveries. I ordered a replacement debit card on 26th Oct and to date its not been delivered to me, inspite on me using the FNB app to do the transaction. I was promised the card will be deliveres to my address within 3 business days. That ship has sailed a long time ago. Why cant FNB get the most simple process correct the first time round. My historical records will show the same issues that happened in 2023 and 2021. You want to show clients about all your banking innovation etc but you cannot get the simple things done and honour your business comittments. Shame on you. Its time I moved on from FNB
71 replies
20 months ago
Terrible Webafrica/Vumatel sales service
If only we had other ISPs that one could use instead if Webafrica and Vumatel!! Whilethe sales team is great and on the ball, the Technical team really sucks! First Vuma sends me an email informing me a technician will come to my place within 48 hours. Five days went by with no response. I then receive an email from Vumatel informing me they will install fibre connection on 23 Aug at 1.30pm. They never turn up. I complain on Webafrica's ridiculous whatsapp service, and someone I investigates and finds out that the appointment was actually 15.30pm. So, I wait and wait. Nobody comes to install fibre. My attempts with Webafrica's live whatsapp chat fails as they close at 6pm. It's weekend now and when I try to contact WebAfrica via the whatsapp chat, no response except from the dumb bot. I tried to call Vumatell and they refer you to their ISP and cut the call. I am shocked at the poor customer service level at Webafrica and Vumatel who incidentally have the same company telephone numbers. I am forced to use this company as per my area, buy, DONT EVER BELIEVE THE LIES THE SALES TEAM TELLS YOU ABOUT TURNAROUND TIME AT WEBAFRICA/VUMATEL
0 replies
20 months ago
Poor Customer Service from MTN/Supersonic Home Fibre
I app**** for home fibre Internet connection via MTN on 29 July and received confirmation of the order on 2 Aug from Supersonic. To date, nobody has contacted me about date of installation of services. If you call the enquiry number listed on the website, you are put into an automated queue which defaults to asking you to communicate via the whatsapp number, as no human answers the phone. When ai tried the whatsapp number, after the initial selections of choices, it transfers you to the "next available agent". Then, nothing happens. Four hours later, some robot or person responds by asking me additional questions, obviously, I was engaged in other matters and did.not.see the message. Five.minutes later, an automated whatsapp.message tells.me that sincenI have not responded, they take it my query was resolved. And to date, I have had no other response from Supersonic. Is this what customer service has become.now, where you are.only communicating with an AI bot that does.not know the client's desires? I wish I could just cancel Supersonic. If this initial interaction with them and MTN is this poor, what will happen of there are other fibre queries laternon during the contract period. Absolutely disappointed in MTN and Supersonic.
0 replies
24 months ago
Gatvol with FNB Credit Card Customer Services
About 8 months ago FNB erroneously upgraded my credit card account without my consent, resulting in me unable to use my credit card. As I resided overseas, this posed a major problem. When I was able to go to SA in March this year, I reapp**** for my correct card, only for the card not to be delivered to the FNB branch that I requested, for reasons unknown to both the banking staff and me. When It was time for me to leave SA again, I once again had no credit card with me. Two weeks later, after I complained, an email of apology was received stating how profusely sorry FNB was and that they will deliver my credit card overseas without any additional charges. They even promised to investigate the matter. It is now 3 May and I still do not have my credit card, a basic banking product, inspite of all the apologies and promises. Throughout these 8 to 9 months I have been charged monthly fees for a product I could not use at all. Whether I am a private wealth or an aspire client, I deserve better service. FNB wants to attract new clients; how about serving existing long-standing clients? Your private banker assigned to this case has also failed me dismally. Gatvol with FNB, as this is the second time in 3 years that they have messed up big time with my credit card putting me into much inconvenience.
53 replies
25 months ago
Excellent Estate Agents
My experience with Eazi Real Estates has been absolutely great. The agents were friendly, reliable and worked tirelessly with the home loans division to give me a seamless and paperless experience. Their business model as well ensures that homeowners get the best deal during the sale of their homes. Thanks alot to Francesca and her team for their excellent service! Highly recommended to anyone wanting to sell their homes.
53 replies
28 months ago
Incompentent SA Pharm Council not allowing me to practice pharmacy
As a registered pharmacist with the SAPC, I am appalled at the lack of legislative competence of the call centre staff. I have been attempting to change my designation from non-practicing to practicing pharmacist because I was engaged in full-time postgraduate studies in the UK. Now, graduation will only take place in February 2024, when we will get our degree certificates. Therefore, I obtained an official letter from the University (which is ranked in the top 100 Universities globally) stating that I have completed my degree and will get my official certificate in February 2024. The SAPC Call Centre agent rep**** to me that the University letter was "not enough" and that the SAPC requires a certified copy of the original certificate. I have been a pharmacist registered with the SAPC for 24 years and this is the calibre of staff that our statutory body wishes to employ, staff who cannot apply their minds. Furthermore, the SAPC requires a certified copy of my SA Identity Document to accompany this application. What for? All my details are already on the SAPC database, so why do I need to give them another copy of my ID? The SAPC makes rules and regulations that are often aimed at making the lives of pharmacists extremely difficult. And in all this time, I cannot legally work as a pharmacist and earn money and support myself and my family because of the incompetence of the Call Centre Agents. Shame on you all!
0 replies
40 months ago
FNB Global Payments problem
I'm currently in the UK and urgently need to transfer money from SA to my UK bank account via my Global Account and the App is not allowing me to process the transaction. This seems like a system or Banking App problem, as there is no place for me to correct the SWIFT/BIC code. I chatted with an agent Maanda on the Banking Chat service on Friday night 9.15pm UK time, who told me to contact the Forex department, which will only reopen on Monday at 8am SA time. Despite my informing the agent that this is not a Forex issue, I was given an apology of the inconvenience and no alternate help was offered. As a Private Wealth client, this is absolutely unacceptable that I have to be without money for 2-3 days and my FNB bank that I have banked with for more than 12 years cannot even look at the system error, and merely pass me on to another department just because the agent is not understanding the nature of the problem. Why does FNB even bother with a SecureChat option for Private clients, or any other client for that matter? Can anybody in FNB prove me wrong and provide help with a simple banking transaction within 24 hours?
132 replies
Review Distribution
5 Star
2 (8%)
4 Star
1 (4%)
3 Star
1 (4%)
2 Star
5 (20%)
1 Star
16 (64%)