ES
Ettienne S
Active since Dec 2017
2
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0
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Reviews
2 reviews80 months ago
Woolworths Financial Services Have No Business in Being a Financial Service Provider...
Beloved Woolworths, I wish that I give you a -10 on your service and performance levels but this scale doesn't allow for it ... It all started with me applying for a Woolies credit card. All documents were completed correctly and submitted ... after a while I started getting sms'es, "please submit salary slips (was done 3 times), then I was asked to provide my marriage certificate (I was marked as single on the application), to my surprise I was asked for proof of "additional income" (no idea where they got that from) ... after a couple of phone calls that was sorted out. And the story continues ... After going back and forth for just over a month my application was approved and I was told to go to either the Fourways, North Riding or Cresta branch to have my card printed. I went to the Fourways store as it wasn't too far from my residence, but was told that the credit card printing machine was out of order so I went to the Cresta branc. I was by Woolies head office to take my identification documents and proof of residency for ID confirmation and release. On arrival I was told that my application was still pending, but after a phone call that was sorted out. I had my passport and current lease with me (I'd lost my wallet a couple of days prior to going to the store so no ID or Drivers licence). While going through the release process I was told by the store manager that they will only release my credit card against presentation of my original ID and not my passport. We phoned the head office from the store and they said ID only, but I could speak to the store manager and the final discussion will be made by the manager ... and guess what ... she said no. As we know, home affairs is very efficient and there is a waiting list with FNB for almost 2 weeks before I can apply for a new ID. I just find it strange that I can get a R300k student loan by presenting my passport but I cannot get a Woolies credit card release on the same. For all I care Woollies can now cancel my credit card application and I'll apply to another institution where they actually know what is going on in their organisation and there they actually service my needs instead of apologizing all the time and not getting anything done.
0 replies
101 months ago
Securelink Internet Service Provider
I'm a resident in Riverglades Estate in Jukskei Park. I joined Securelink just over a year ago as they were the only fibre ISP provider in the estate. My soul purpose for upgrading to fibre was to enjoy a better online ps4 gaming. My service was upgraded from a 4 mgb adsl line to a 20 mgb fiber line. For the first four months I had an excellent experience and I could tell that having a fibre link made all the difference. Regrettably my service has been dreadful and I hardly get the same gaming speed now as before, and even worse than my 4 mgb adsl line. I've been talking to Securelink now for the last 6 months regarding this matter and all they can tell me is to do a speed test on my laptop (which according to them is the true performance indicator of my line speed) and not to use my ps4 to do a speed test. However, I keep on telling them that it use to work fine and now it barely works at all. I suspect that they are blocking port or throttling my service (something which they have denied). The fact of the matter is that I'm almost paying a R1000 for a service that barely delivers on it's service. I'm tired of complaining to their service team as they are pretty much as effective as a drunk trying to walk a straight line. I hope that this post will reach their management team and that they'll take the time to actually "fix" my problem instead of just "looking into it". Kind Regards,
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