SP
Stefan P
Active since Dec 2017
4
Reviews
0
Industries
Reviews
4 reviews55 months ago
Good experience
Checkout and payment was easy. When I had a question about the order they replied almost immediately. Delivery was quick and the products I received were satisfactory.
0 replies
71 months ago
Scammers! Unethical and obtrusive business practice.
Stay away from this company! What an awful experience we had with them when they came to our school today. Firstly they falsely introduced themselves as being from Telkom, not Advanced Telcoms. Secondly one of the two salesmen or technicians (not sure what they were), refused to wear the compulsory mask everyone who enters a school's promise MUST wear during the Covid-19 pandemic. He put it on once or twice, but then took it off again immediately. He also refused to keep a proper distance from anyone around him and kept walking up close to everyone he spoke to. Both of these guys refused to stay behind the plastic screen we installed to protect our staff and kept on walking into the office with our financial secretary, even going behind her counter a few times. She closed the door to the office on them, but the one guy just opened it again and walked right back in. She then explicitly told him not to come inside, but he still did. Thirdly they just demanded that we present them with our school's audited financial statements and Telkom account statements, neither of which we are allowed to hand over without consent from the School Governing Body. Furthermore, they said they are going to transfer our telephone lines from Telkom today still. This while we had no chance to even look at their quote or discuss it with the SGB first as we are supposed to do when making financial decisions. I asked them who instructed them to come to our school and the one guy said a letter was sent from the Department of Education to all schools, which is a lie. So, basically, they endangered our lives by explicitly refusing to adhere to the Covid-19 protection measures we have in place and they tried to scam us into signing a contract and handing over private documents without allowing us to time to follow protocol. In retrospect, I should have called the police. If they come to your premises, for your own safety during these unsafe times, do not let them in.
53 replies
71 months ago
Forced to pay for data I can't use
I'm sure Vodacom is breaking new slow speed records here in our town, Bonnievale in the Western Cape. With download speeds of 0.21Mbps and upload speeds of 0.06Mbps one is hardly able to use your phone. It's been this bad for months now with a lot of Bonnievalers complaining, but no improvements from Vodacom. I'm going to MTN, who now offers LTE speeds here, and whose towers don't switch off during load shedding, the moment I'm out of my contract with Vodacom. And the unfairest thing is I am forced to stay in my contract with Vodacom and have to pay hundreds of Rands every month for terrible service.
315 replies
101 months ago
Unfairly billed for Vlive / Vodafone Live
From three months ago my monthly bill from Vodacom was suddenly bumped by about R200 every month. I saw that I was suddenly charged for Vodafone Live services. Vodacom's website or app or my bill did not show any details on this or how to stop this. Making me wonder why I pay for itemised billing, but Vodafone Live services are not itemised on my bill. I was unable to look deeper into the problem, since as a teacher, I work really long hours and weekends, and can only attend to these personal problems in school holidays. I phoned the call centre today on 111, was disconnected the first time, but got through to a rather unfriendly agent, sounding like someone who just woke up, on my second attempt. He had to send requests to Vodafone Live, or "Vlive" as he called it, to unsubscribe me from all services. He also sent me SMS's on how to unsubscribe from Vlive services. Why could I not find any such instructions on Vodacom's website or app? (I have included these instructions at the bottom of this review, should anyone else need it.) I also requested to be refunded for the services I was billed for, since I did not give consent to subscribe to any such thing. The agent said they (Vodacom) can't do it and had to request it from Vlive too, which he did. So what is Vodafone Live then and how is it different from Vodacom, which basically shares the same name and logo? Apparently someone from Vlive will contact me in three business days to discuss the refund option, so time will tell how this issue was resolved or not. I will update the review accordingly. In the SMS sent to me from Vodacom with the instructions on how to unsubscribe from vlive, there is a ling (www.vodacom.co.za/WaspSupport), but the link doesn't work. Opening it shows "Oops! Something went wrong" My two simple questions are: why did Vodacom not protect me, a hard working, paying client, from these unfair billings? And will I be protected from it in the future. I am seriously considering moving to another network. ----------- Instructions on how to cancel Vlive / Vodafone Live services: - Dial *111# - choose fun & rewards - choose fun stuff - choose next - choose unsubscribe - choose and confirm the services shown. - Repeat these steps to cancel al services.
315 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)