WB
Wanda B
Active since Dec 2017
5
Reviews
0
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Reviews
5 reviews5 months ago
Still no service from Samsung or Makro
This is an ongoing review as a follow up of my former review on 16 December 2025 for an absolute lack of after sales service by both Samsung and Makro Amanzimtoti. I purchased a Samsung washing machine from Makro on 26 September 2024 and by November 2025 it was completely out of order. I contacted Makro and in response I received a Service Order number for the repair thereof. Countless phone calls and requests for service have gone without service and the machine remains out of service. The technicians tasked with working on the machine will contact me in the morning and confirm that I will be home. I remain available at my residence as agreed but no one arrives. Calling Samsung Durban solves absolutely nothing as they simply respond that they are unable to reach the technicians. I cannot emphasize to anyone out there enough that Samsung and Makro do not care about after sales service. As long as an item is sold they accept no further responsibility for any issues their customers may encounter. Unfortunately I will have no option to eventually purchase another washing machine - but NEVER again a Samsung.
1 reply
5 months ago
GFS Express an absolute ****!
GFS Express has been tasked by Temu to deliver my order in Durban, South Africa. It has been out for delivery for days but no joy. They have absolutely no contact numbers, whatsapp or website links that are in any way operational to enable me to talk to a GFS employee. How are they even operating with the overwhelming negative feedback and "****" status online? Why would Temu use them as a courier service if their parcels are not making it to their customers? Why is GFS permitted to continue operating? By far the worst courier service out there!
0 replies
6 months ago
Samsung and Makro lack of after sales service
Bought a Samsung 9kg front loader washing machine as well as a 40L Mirror finish microwave on 26 October 2024 from Makro Amanzimtoti. Within 13 months both Samsung appliances were severely faulty. The microwave was handed in at Makro on 21 November 2025 and we still await feedback from either Makro or Samsung on the progress of the repair. The washing machine was tended to on Monday, 8 December, however technicians could not resolve the issues and returned with more parts on Thursday, 11 December. The technicians failed to resolve the problems and left indicating that I should use the machine until Monday, 15 Dec and provide feedback. I sent a video on said day to the technician showing the severe noise and issues and he promised to return on the day. No one arrived. We are therefore still without a washing machine AND microwave and no answers as to when we can expect these appliances to function as required - not to mention Makro's complete lack of after sales service and assistance given that the items were purchased from them. DO NOT PURCHASE SAMSUNG PRODUCT ESPECIALLY FROM MAKRO if you value after sales service and if you want the items to function properly for more than a year! I certainly have learnt my lesson.
2 replies
29 months ago
Snugease - A ****?
Ordered a double bed wedge pillow from them and received a confirmation of order immediately. Thereafter the efficiency changed to complete silence, almost like they disappeared. No feedback, no correspondence and no updates on progress of order. Sent a Whatsapp and received an automated reply about them being overloaded with orders and running behind. Despite them saying orders may take 5-14 working days to process, I have not received anything after more than a month. Regrettably supporting local has - yet again - just become another nightmare. More than R1500 later I do believe I have indeed been ****med. Do not order from them!
0 replies
103 months ago
No response on fault logging
It has been weeks now since logging a fault with Telkom. We have had absolutely no response in writing not to mention no one attending to the repair of the fault at all. I am a disabled client heavily dependent on my phone and my internet connectivity for my independence and my income. Unfortunately it seems that Telkom is forthcoming when collecting their monthly bill but not nearly as enthusiastic when it comes to assisting their clients when their service is interrupted/faulty. I am at an absolute loss on how to move forward since I am getting nowhere by following the recommended channels or by remaining civil. It is infuriating when paying clients are simply disregarded and the response of Telkom's employees are dismissive. What are we to do to get the level of service we think we are paying for?
1 reply
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