Franko S

Frustration overload!

Frustrated is an understatement, I was in urgent need of an Unabridged Civil Union Certificate, on reading the positive reviews left by other satisfied clients I decided to use Collect Couturiers, unfortunately it has turned into a nightmare that has no end in sight. In a nutshell I have paid close on R5000.00 and have nothing to show for it other than excuse after excuse. This process that was supposed to take no more than a month started in earnest when first payment was made on 15/05/2017 up until present (02/02/2018) with no end in sight. Apparently they incurred some problems with my document but have supplied no evidence thereof, when I try corresponding with them I receive very vague replies and quite frankly I have lost all trust with this company and their management. That being said, I no longer wished to proceed with their services and conveyed my dissatisfaction and asked to be reimbursed as I have received absolutely nothing. I even went as far as to offer them half the reimbur*****t of the some I paid them and have yet to receive a reply, what kind of company treats their clients like that I ask, that it has forced me out of desperation to leave this review. All that I can hope now is that this review can provoke a response from management so that they can sort out this matter and I can get on with my life.