Cedrick D

Bad Service

Good day, I would like to give feedback on the bad service I experienced at Grand Central Motors Midrand. On the 5th of January 2018, I took my car in for 90k service which was successful. On the day of the service, the service consultant was professional and cordial, giving me constant feedback on the process of the service and the issues they experienced with the car. I collected my vehicle late afternoon and all was well with the car, as per the feedback I received from the gentleman I was dealing with. As I was driving my car this afternoon, I then realized that my car was not moving and that I could not change gears. I stopped on the side of the road and immediately called my insurance which came through in haste and assisted in towing the car to the dealership. The car could not start and the gears could not change. I arrived at the dealership and I dealt with the manager of the service department Kobus. His approach was not the friendliest and professional as I felt that through our conversation I was the one who was coming up with all possible solutions to the crisis I was experiencing. He advised that I take the car to one of his mechanics to check what the possible issue could be. The car was then diagnosed with an issue of the clutch. I was so perplexed as I took the car in for service on Friday and I was under the impression that the mechanic would be able to pick up any issue when vehicles are taken in for service. The concern that I have is that the manager of the service department boldly told me, with an attitude that the mechanics are not able to inform me if there is a problem with the clutch or if the clutch is about to finish or not when they conduct the serviced. I was shocked by this statement as I thought they would be able to give advice to customers to prevent such things from happening. As much as they could give advice on other parts of the car like breaks, windscreen etc. I was always under the impression that taking in a car for service is to maintain the well-being of the car and to prevent such incidents from happening. Why do we take in our cars for service? After having a back and forth conversation about the issue and having to deal with his bad attitude, I then asked him to assist me with transport to get home. He said to me that he is unable to assist in providing transport, that I should make my own transport arrangements. I then enquired and asked if they could assist with a loan vehicle as he mentioned that it’s going to take them a couple of days to fix the car. He then told me that he could not assist in this regard as well, which was shocking as I was informed that this is a service they provide for their customers. I felt that there was no consideration of my crisis. The fact that I took in my car for service four days ago and having it break down is absolutely unbelievable. I am extremely disappointed with the service of Grand Central Motors Midrand and I don’t see myself doing any further business with them. I highly advise customers to stay away from that branch as there is no consideration for customers at all. Regard, Cedrick Diphoko **********