M&
Motor & General Automotive
Unclaimed Business
M&
Motor & General Automotive
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
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#2
in Other
NPS Score
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Recommended: Unlikely
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Trevor P
1 reviews | Active since Jan 2020
12 Feb 2019, 14:40
Jeep South Africa, do not honor there warranties
I have had an ongoing issue with my Jeep Wrangler that I bought in May 2013. The vehicle has been in three times for rust repair in different areas of the car. Firstly rust on the door hinges, then the entire undercarriage of the vehicle and then the door panels and hinges of the vehicle on the same side for a second time. The first rust complaint was repaired. The second rust complaint which is the entire undercarriage of the vehicle was dismissed as owner driving the car in the sea ( which is illegal) and they turned there back on the claim. The same hinges and panels rusted again and Jeep authorized the repair to then find out that the amount of rust that needed to be repaired was way in excess of what the factory had authorized. So they withdrew the authorization and to date some six months later I am no where closer to having my car fixed or getting authorization from the factory to have it fixed. This is in light of the fact that the vehicle was sold with an eight year warranty on the body work. Jeep South Africa is a disgrace and the people that work for the organization is cut from exactly the same cloth. In fact The super group who owned Jeep Century City before it closed down in December are just as bad and I have never encounter such shocking customer service in my life. The experiences that I have had would result in me never ever purchasing a Jeep product again. Be very careful when you purchase a Jeep they rely on big corporate tactics where they use there financial clout, litigate in court, draw it out, use your resources and let the problem go away. Not this time, they have come up against the wrong customer. I will be keeping this platform up to date with all developments just to show all you subscribers what a scandalous bunch Jeep is and how they exploit there customers. They market the vehicle as an all terrain vehicle, The vehicle has been off road once in it's existence and that was on a designated off road 4*4 track. The rust on the undercarriage which includes all moving parts and accessories are rusted so badly that the vehicle is now impounded and we cannot drive the vehicle. NEVER BUY A JEEP
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Trevor P
1 reviews | Active since Jan 2020
12 Feb 2019, 14:40
Jeep South Africa, do not honor there warranties
I have had an ongoing issue with my Jeep Wrangler that I bought in May 2013. The vehicle has been in three times for rust repair in different areas of the car. Firstly rust on the door hinges, then the entire undercarriage of the vehicle and then the door panels and hinges of the vehicle on the same side for a second time. The first rust complaint was repaired. The second rust complaint which is the entire undercarriage of the vehicle was dismissed as owner driving the car in the sea ( which is illegal) and they turned there back on the claim. The same hinges and panels rusted again and Jeep authorized the repair to then find out that the amount of rust that needed to be repaired was way in excess of what the factory had authorized. So they withdrew the authorization and to date some six months later I am no where closer to having my car fixed or getting authorization from the factory to have it fixed. This is in light of the fact that the vehicle was sold with an eight year warranty on the body work. Jeep South Africa is a disgrace and the people that work for the organization is cut from exactly the same cloth. In fact The super group who owned Jeep Century City before it closed down in December are just as bad and I have never encounter such shocking customer service in my life. The experiences that I have had would result in me never ever purchasing a Jeep product again. Be very careful when you purchase a Jeep they rely on big corporate tactics where they use there financial clout, litigate in court, draw it out, use your resources and let the problem go away. Not this time, they have come up against the wrong customer. I will be keeping this platform up to date with all developments just to show all you subscribers what a scandalous bunch Jeep is and how they exploit there customers. They market the vehicle as an all terrain vehicle, The vehicle has been off road once in it's existence and that was on a designated off road 4*4 track. The rust on the undercarriage which includes all moving parts and accessories are rusted so badly that the vehicle is now impounded and we cannot drive the vehicle. NEVER BUY A JEEP
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Cedrick D
1 reviews | Active since Jan 2020
9 Jan 2018, 18:17
Bad Service
Good day, I would like to give feedback on the bad service I experienced at Grand Central Motors Midrand. On the 5th of January 2018, I took my car in for 90k service which was successful. On the day of the service, the service consultant was professional and cordial, giving me constant feedback on the process of the service and the issues they experienced with the car. I collected my vehicle late afternoon and all was well with the car, as per the feedback I received from the gentleman I was dealing with. As I was driving my car this afternoon, I then realized that my car was not moving and that I could not change gears. I stopped on the side of the road and immediately called my insurance which came through in haste and assisted in towing the car to the dealership. The car could not start and the gears could not change. I arrived at the dealership and I dealt with the manager of the service department Kobus. His approach was not the friendliest and professional as I felt that through our conversation I was the one who was coming up with all possible solutions to the crisis I was experiencing. He advised that I take the car to one of his mechanics to check what the possible issue could be. The car was then diagnosed with an issue of the clutch. I was so perplexed as I took the car in for service on Friday and I was under the impression that the mechanic would be able to pick up any issue when vehicles are taken in for service. The concern that I have is that the manager of the service department boldly told me, with an attitude that the mechanics are not able to inform me if there is a problem with the clutch or if the clutch is about to finish or not when they conduct the serviced. I was shocked by this statement as I thought they would be able to give advice to customers to prevent such things from happening. As much as they could give advice on other parts of the car like breaks, windscreen etc. I was always under the impression that taking in a car for service is to maintain the well-being of the car and to prevent such incidents from happening. Why do we take in our cars for service? After having a back and forth conversation about the issue and having to deal with his bad attitude, I then asked him to assist me with transport to get home. He said to me that he is unable to assist in providing transport, that I should make my own transport arrangements. I then enquired and asked if they could assist with a loan vehicle as he mentioned that it’s going to take them a couple of days to fix the car. He then told me that he could not assist in this regard as well, which was shocking as I was informed that this is a service they provide for their customers. I felt that there was no consideration of my crisis. The fact that I took in my car for service four days ago and having it break down is absolutely unbelievable. I am extremely disappointed with the service of Grand Central Motors Midrand and I don’t see myself doing any further business with them. I highly advise customers to stay away from that branch as there is no consideration for customers at all. Regard, Cedrick Diphoko **********
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Cedrick D
1 reviews | Active since Jan 2020
9 Jan 2018, 18:17
Bad Service
Good day, I would like to give feedback on the bad service I experienced at Grand Central Motors Midrand. On the 5th of January 2018, I took my car in for 90k service which was successful. On the day of the service, the service consultant was professional and cordial, giving me constant feedback on the process of the service and the issues they experienced with the car. I collected my vehicle late afternoon and all was well with the car, as per the feedback I received from the gentleman I was dealing with. As I was driving my car this afternoon, I then realized that my car was not moving and that I could not change gears. I stopped on the side of the road and immediately called my insurance which came through in haste and assisted in towing the car to the dealership. The car could not start and the gears could not change. I arrived at the dealership and I dealt with the manager of the service department Kobus. His approach was not the friendliest and professional as I felt that through our conversation I was the one who was coming up with all possible solutions to the crisis I was experiencing. He advised that I take the car to one of his mechanics to check what the possible issue could be. The car was then diagnosed with an issue of the clutch. I was so perplexed as I took the car in for service on Friday and I was under the impression that the mechanic would be able to pick up any issue when vehicles are taken in for service. The concern that I have is that the manager of the service department boldly told me, with an attitude that the mechanics are not able to inform me if there is a problem with the clutch or if the clutch is about to finish or not when they conduct the serviced. I was shocked by this statement as I thought they would be able to give advice to customers to prevent such things from happening. As much as they could give advice on other parts of the car like breaks, windscreen etc. I was always under the impression that taking in a car for service is to maintain the well-being of the car and to prevent such incidents from happening. Why do we take in our cars for service? After having a back and forth conversation about the issue and having to deal with his bad attitude, I then asked him to assist me with transport to get home. He said to me that he is unable to assist in providing transport, that I should make my own transport arrangements. I then enquired and asked if they could assist with a loan vehicle as he mentioned that it’s going to take them a couple of days to fix the car. He then told me that he could not assist in this regard as well, which was shocking as I was informed that this is a service they provide for their customers. I felt that there was no consideration of my crisis. The fact that I took in my car for service four days ago and having it break down is absolutely unbelievable. I am extremely disappointed with the service of Grand Central Motors Midrand and I don’t see myself doing any further business with them. I highly advise customers to stay away from that branch as there is no consideration for customers at all. Regard, Cedrick Diphoko **********
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Sethembiso N
1 reviews | Active since Jan 2020
23 Dec 2017, 16:53
Ford Everest 2.2 XLT
I own a Ford Everest 2.2XLT; 2017. I'm disappointed with this car as it is not worth the price demanded by Ford. This car has only travelled 46000 km but it's is lossing power on the stip hills. I have taken it to a Ford dealership in Nelspruit 4 times but they could not assist. They kept on saying they updated the software and tested that the car is fine. Every time I take for a long distance it does the same thing. This car is not worth the money one pays monthly as one is paying for inconvenience. Yesterday was travelling to KZN from Nelspruit and it did the same thing after I have taken it to the dealership. In the dealership they indicate that they don't know what the problem is. This is so shameful given the fact that it's a beautiful car. Ford South Africa should urgently do something about this as they are not keeping us on the road. It's festive session now and we can't afford inconvenience that is provided by Ford Everest 2.2.2XLT. It seems as it also the technicians are not properly trained. The last time I took it in for this software update; crush control was not working. The settings of the car were not as they were. This car is the biggest inconvenience and this could cause fetal accidents in the road as the car just losses power when accending the hills. The cars that are following from behind could bump you.
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Sethembiso N
1 reviews | Active since Jan 2020
23 Dec 2017, 16:53
Ford Everest 2.2 XLT
I own a Ford Everest 2.2XLT; 2017. I'm disappointed with this car as it is not worth the price demanded by Ford. This car has only travelled 46000 km but it's is lossing power on the stip hills. I have taken it to a Ford dealership in Nelspruit 4 times but they could not assist. They kept on saying they updated the software and tested that the car is fine. Every time I take for a long distance it does the same thing. This car is not worth the money one pays monthly as one is paying for inconvenience. Yesterday was travelling to KZN from Nelspruit and it did the same thing after I have taken it to the dealership. In the dealership they indicate that they don't know what the problem is. This is so shameful given the fact that it's a beautiful car. Ford South Africa should urgently do something about this as they are not keeping us on the road. It's festive session now and we can't afford inconvenience that is provided by Ford Everest 2.2.2XLT. It seems as it also the technicians are not properly trained. The last time I took it in for this software update; crush control was not working. The settings of the car were not as they were. This car is the biggest inconvenience and this could cause fetal accidents in the road as the car just losses power when accending the hills. The cars that are following from behind could bump you.
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Christopher K
1 reviews | Active since Jan 2020
1 Dec 2017, 09:10
Eagle Canyon Auto unethical behaviour and negligent
Water Pump and Thermostat is a historically issue which was repaired twice already before and after I took delivery of vehicle. Had I not asked for 101 check it would not have been repaired as Jacque wanted to delivery ASAP. He kept on pushing for delivery. After asking for the above, he advised that vehicle have water pump and water leak faults, which needed to be replace/repair which they did. It took +- 3 weeks to conceal the defect. Strick 1 unethical behavior. Again after delivery same issue. Hence I want to return the car on 22 February 2017 and you said I can’t and that you will fix it. Strick 2 unethical behavior. Strick 3 unethical behavior because as per consumer protect act official’s advise I was in a position to return the car cause it was within 6 months period. Eagle Canyon Auto misrepresented me by saying i can't. 22 Feb 2017 I ask for engine report which you never gave but made statement on a letterhead and signed. Strick 4 unethical behavior. Eagle Canon fixing is temporary/ concealing/ hiding the problem. To date car is still giving issues Causing my sister to almost have a miscarriage due to their unethical and negligent business dealings. Sister admitted to hospital 30 November 2017. This car could have ****ed my family with all this issues. Because all you do is push sales at all cost. This is unethical behaviour and negligent.
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Christopher K
1 reviews | Active since Jan 2020
1 Dec 2017, 09:10
Eagle Canyon Auto unethical behaviour and negligent
Water Pump and Thermostat is a historically issue which was repaired twice already before and after I took delivery of vehicle. Had I not asked for 101 check it would not have been repaired as Jacque wanted to delivery ASAP. He kept on pushing for delivery. After asking for the above, he advised that vehicle have water pump and water leak faults, which needed to be replace/repair which they did. It took +- 3 weeks to conceal the defect. Strick 1 unethical behavior. Again after delivery same issue. Hence I want to return the car on 22 February 2017 and you said I can’t and that you will fix it. Strick 2 unethical behavior. Strick 3 unethical behavior because as per consumer protect act official’s advise I was in a position to return the car cause it was within 6 months period. Eagle Canyon Auto misrepresented me by saying i can't. 22 Feb 2017 I ask for engine report which you never gave but made statement on a letterhead and signed. Strick 4 unethical behavior. Eagle Canon fixing is temporary/ concealing/ hiding the problem. To date car is still giving issues Causing my sister to almost have a miscarriage due to their unethical and negligent business dealings. Sister admitted to hospital 30 November 2017. This car could have ****ed my family with all this issues. Because all you do is push sales at all cost. This is unethical behaviour and negligent.
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Andrew H
1 reviews | Active since Jan 2020
30 Nov 2017, 12:18
Purchase of Damaged Vehicle
Good Day Hello Peter I have had the worst customer satisfaction from Marlboro - Lisa Bank. I purchased a vehicle cash from their branch , I was not informed or made aware that the vehicle has been involved in a serious accident and that nearly every panel had been re-sprayed. The vehicle has a serious oil leak on the main cam which requires the whole engine needs to be dropped for a replacement of the oil seal. Vehicle has been spluttering endlessly and one can utilize the vehicle at all as it jerks continuosly. I went through to the Fourways branch which is closer to my house than the Marlboro branch , spoke to Bart and larged my complaint. Bart said that he will re-evalute the vehicle for a possible trade-in. I purchased the vehicle for R50000 and paid R3000 for admin and a chip. After the vehicle was re-evaluted , they offered my R35000 , R15000 less than I purchased the vehicle less than 2 months back. Bart mentioned that they can trace the vehicle in for R35000 and that I should pay in the difference for a more reliable vehicle. I took the vehicle to the Marlboro - Lisa Bank branch and spoke to Allan my Sales person which sold me the vehicle , he was not really helpful in trying to resolve or listen to me concerns and seemed to be ignore me whilst waiting at the branch. Allan asked me to drop him a email and that he will look into the issue. Up to now Allan has not contacted me or emailed me around my complaint. I have now logged a complaint with the Motor Obudsman , first complaint was closed by the Motor Obudsman as I requested my money to be refunded back for the purchase - R50000 + R3000 admin and chip and roadworthy and licensing. I opened a second complaint with the Motor Obudsman asking for the Lisa Bank to find a vehicle of the same value and we could do a swop deal and include the admin fee + chip and take care of roadworthy and licensing at their cost. No feedback from Lisa Bank or the Motor Obudsman. Shocking customer satisfaction , they quick to make the sale , no after sale support at all. Regards Andrew
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Andrew H
1 reviews | Active since Jan 2020
30 Nov 2017, 12:18
Purchase of Damaged Vehicle
Good Day Hello Peter I have had the worst customer satisfaction from Marlboro - Lisa Bank. I purchased a vehicle cash from their branch , I was not informed or made aware that the vehicle has been involved in a serious accident and that nearly every panel had been re-sprayed. The vehicle has a serious oil leak on the main cam which requires the whole engine needs to be dropped for a replacement of the oil seal. Vehicle has been spluttering endlessly and one can utilize the vehicle at all as it jerks continuosly. I went through to the Fourways branch which is closer to my house than the Marlboro branch , spoke to Bart and larged my complaint. Bart said that he will re-evalute the vehicle for a possible trade-in. I purchased the vehicle for R50000 and paid R3000 for admin and a chip. After the vehicle was re-evaluted , they offered my R35000 , R15000 less than I purchased the vehicle less than 2 months back. Bart mentioned that they can trace the vehicle in for R35000 and that I should pay in the difference for a more reliable vehicle. I took the vehicle to the Marlboro - Lisa Bank branch and spoke to Allan my Sales person which sold me the vehicle , he was not really helpful in trying to resolve or listen to me concerns and seemed to be ignore me whilst waiting at the branch. Allan asked me to drop him a email and that he will look into the issue. Up to now Allan has not contacted me or emailed me around my complaint. I have now logged a complaint with the Motor Obudsman , first complaint was closed by the Motor Obudsman as I requested my money to be refunded back for the purchase - R50000 + R3000 admin and chip and roadworthy and licensing. I opened a second complaint with the Motor Obudsman asking for the Lisa Bank to find a vehicle of the same value and we could do a swop deal and include the admin fee + chip and take care of roadworthy and licensing at their cost. No feedback from Lisa Bank or the Motor Obudsman. Shocking customer satisfaction , they quick to make the sale , no after sale support at all. Regards Andrew
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Heidi K
1 reviews | Active since Jan 2020
7 Nov 2017, 17:41
Unacceptable behaviour
Breach of contract between CBJ motors ( edenvale) and myself personally had been breached they are certainly not trust worthy. I would not recommend that anyone take their car to CBJ motors (edenvale).
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SM
Steve M
1 reviews | Active since Jan 2020
13 Sept 2017, 12:19
Black People doing Great
I realize there are other blacks who just hate on theirs for just jealousy. I have been looking for a car going from pillar to post and I almost lost my job,until I met a guy called Vusi Khumalo of VusKhu Motors,who first hired me a car to save my job while he was busy sorting out my credit and so forth. I have never seen such a service. I am so greatful to have met this gentlemen,today I'm a proud owner of a brand new car....... Thank u Mavusana
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Steve M
1 reviews | Active since Jan 2020
13 Sept 2017, 12:19
Black People doing Great
I realize there are other blacks who just hate on theirs for just jealousy. I have been looking for a car going from pillar to post and I almost lost my job,until I met a guy called Vusi Khumalo of VusKhu Motors,who first hired me a car to save my job while he was busy sorting out my credit and so forth. I have never seen such a service. I am so greatful to have met this gentlemen,today I'm a proud owner of a brand new car....... Thank u Mavusana
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