Purchase of Damaged Vehicle

Good Day Hello Peter

I have had the worst customer satisfaction from Marlboro - Lisa Bank. I purchased a vehicle cash from their branch , I was not informed or made aware that the vehicle has been involved in a serious accident and that nearly every panel had been re-sprayed. The vehicle has a serious oil leak on the main cam which requires the whole engine needs to be dropped for a replacement of the oil seal. Vehicle has been spluttering endlessly and one can utilize the vehicle at all as it jerks continuosly.

I went through to the Fourways branch which is closer to my house than the Marlboro branch , spoke to Bart and larged my complaint. Bart said that he will re-evalute the vehicle for a possible trade-in. I purchased the vehicle for R50000 and paid R3000 for admin and a chip. After the vehicle was re-evaluted , they offered my R35000 , R15000 less than I purchased the vehicle less than 2 months back. Bart mentioned that they can trace the vehicle in for R35000 and that I should pay in the difference for a more reliable vehicle.

I took the vehicle to the Marlboro - Lisa Bank branch and spoke to Allan my Sales person which sold me the vehicle , he was not really helpful in trying to resolve or listen to me concerns and seemed to be ignore me whilst waiting at the branch. Allan asked me to drop him a email and that he will look into the issue. Up to now Allan has not contacted me or emailed me around my complaint.

I have now logged a complaint with the Motor Obudsman , first complaint was closed by the Motor Obudsman as I requested my money to be refunded back for the purchase - R50000 + R3000 admin and chip and roadworthy and licensing. I opened a second complaint with the Motor Obudsman asking for the Lisa Bank to find a vehicle of the same value and we could do a swop deal and include the admin fee + chip and take care of roadworthy and licensing at their cost.

No feedback from Lisa Bank or the Motor Obudsman.

Shocking customer satisfaction , they quick to make the sale , no after sale support at all.

Regards Andrew