Trevor P

Jeep South Africa, do not honor there warranties

I have had an ongoing issue with my Jeep Wrangler that I bought in May 2013. The vehicle has been in three times for rust repair in different areas of the car. Firstly rust on the door hinges, then the entire undercarriage of the vehicle and then the door panels and hinges of the vehicle on the same side for a second time. The first rust complaint was repaired. The second rust complaint which is the entire undercarriage of the vehicle was dismissed as owner driving the car in the sea ( which is illegal) and they turned there back on the claim. The same hinges and panels rusted again and Jeep authorized the repair to then find out that the amount of rust that needed to be repaired was way in excess of what the factory had authorized. So they withdrew the authorization and to date some six months later I am no where closer to having my car fixed or getting authorization from the factory to have it fixed. This is in light of the fact that the vehicle was sold with an eight year warranty on the body work. Jeep South Africa is a disgrace and the people that work for the organization is cut from exactly the same cloth. In fact The super group who owned Jeep Century City before it closed down in December are just as bad and I have never encounter such shocking customer service in my life. The experiences that I have had would result in me never ever purchasing a Jeep product again. Be very careful when you purchase a Jeep they rely on big corporate tactics where they use there financial clout, litigate in court, draw it out, use your resources and let the problem go away. Not this time, they have come up against the wrong customer. I will be keeping this platform up to date with all developments just to show all you subscribers what a scandalous bunch Jeep is and how they exploit there customers. They market the vehicle as an all terrain vehicle, The vehicle has been off road once in it's existence and that was on a designated off road 4*4 track. The rust on the undercarriage which includes all moving parts and accessories are rusted so badly that the vehicle is now impounded and we cannot drive the vehicle. NEVER BUY A JEEP