Gavin K

Dishonest and false advertising

I shop at Perk Pets every month to get dog food for 6 dogs as well as bird food for my Parakeet. Yesterday I went online to look for a water dispenser for my dogs. The Perky Pets website redirected me to their online store at shopvetzcare.co.za where I found the Watermans water dispenser advertised at R204.75 with the following product description: Use: Used for Pet water Composition: Plastic Benefits: Very strong and easy automatically dispenses water for your pet Size: 25Cm length X 25Cm width X 50CM height Weight: 800g When I got to the store and found the product on the shelf, it was priced at R325 which is roughly R120 more than it was advertised for on their website. When I notified the manager of the price difference and even showed him the item as advertised on their online store, after waiting almost 30 minutes for him to find whatever paperwork and information he was looking for, instead of at the very least admitting their mistake; he tried to convince me that the item on the website was not the same as the one on their shelf despite it being the exact same item and the exact same size even after he himself inspected and measured it. If this was a Pick n Pay store, they would have given me the item at the price it was advertised for LESS double the difference. This morning I went back to the online store and the price is still incorrect as no one bothered to correct it. Despite this being false advertising, Perky Pets was only prepared to give me a 15% discount on the product. I'm extremely disappointed in their dishonesty as I've been a loyal customer for at least 10 years already. It seems as if Perky Pets no long concern themselves with the happiness of their customers.