HS
Hannelie S
Active since Jan 2018
21
Reviews
0
Industries
Reviews
21 reviews43 months ago
ABSA, please respond and improve your customer service
What a struggle it is to get hold of anyone at ABSA to assist me in obtaining a bank letter or statement. It should be an easy thing, right? I've tried for days contacting them. When I get lucky to get through, they would drop the phone on me! They would not respond to my emails. I'm currently out of the country on vacation and dropped my only phone which has the ABSA app on it. I am unable to use my phone or the ABSA app, I don't have an ABSA card, I am stranded and need urgently help from ABSA. ABSA, please respond to me and kindly assist me. my email address: schoeman2033 at gmail.com Thank you
399 replies
63 months ago
ONE PLAN INSURANCE HAS NO PLAN TO PAY YOU!
ONE PLAN IS NOT INTERESTED IN CUSTOMER SERVICES. Good day. One Plan has no plan in paying your medical accounts in 1 minute as they claim on their voice note telephone system. You won't get payment in a reasonable time and will wait for ever to get satisfactory solutions to your queries! They are reluctant to give you their names, or a reference number to a query and hardly ever keep their promises! In January they all of a sudden deviated on their reimbur*****t methods, because THEY EXPERIENCED PROBLEMS AT THEIR POINT OF SALE AND CARD SYSTEM. They have reimbursed money into the wrong bank account, I've queried it immediately, they promised to reverse the payments, which have never happened. I've escalated the queries to management, whom promised to phone me back in 2 days. I'm still waiting! I requested them to keep with their standard reimbur*****t methods by loading money onto my card, which they have done for 3 years. Even after my request to not use the faulty bank account, they went ahead and paid another R850 into the same account!! Now that money is gone. It amounts to more than R 3000 and they have rejected my queries, stating the reversal can't be done anymore, whilst they have reversed funds 2 years ago during a faulty calculation. Their solution?! Yes, WAIT FOR IT!! I can pay the amount into their bank account (yes, the amount of their faulty payment) then they will load that money onto my card! I mean, ISN'T THAT BRILLIANT!! I have to pay them the money in order for them to fix their **** up!!!? NOW, I can't submit any more new claims, they refuse to fix their payment system or even answer my queries. The same with hospital care, You will wait 2 days to get authorization, even if it's a life threatening, urgent situation. ONE PLAN is really not interested in customer services, please BE WARNED!!
61 replies
67 months ago
ABSA-Be aware, fraudsters show Absa bank who is BOSS
Absa bank continually allows unauthorized debit orders to be processed from my check account. I have already lodged several complaints in this regard. They keep on repeating the same debit orders after reversing it in the previous month. If there is not enough money in the account, they charge a R100 for unsuccessful unauthorized debit order processing and refuse to write back or reverse these costs. In the event of writing back / reversing an unauthorized debit order, you get charged R40!!! It's a loosing situation. Absa have now recommended that I rather close the account, due to their incompetence! It is unheard of!? They are unable to stop unauthorized debit orders!! Who is in charge Absa or the fraudsters? The company is Red Data, that will out of nowhere, strike your account. Be aware, Absa bank cannot protect you, the fraudsters have the power and the FINAL SAY!!!
53 replies
67 months ago
FNB Poor customer service
FNB assisted me with a covid payment holiday, which I appreciate. There is however R7000 left on the assistance program, which FNB just neglects to pay out. After several emails and phone calls, they still have not paid out the relief payment. The banker said I am allowed to apply for extended relief, which I am now unable to do. It's going for the 3rd week, where I have not received any answer from FNB. But FNB rings my phone off the hook for the past 2 weeks for credit card payments, but they can't sort out 1 query? I just need 2 more months' assistance, as I am only starting to recover. Even the private banker can't assist or answer my query! To whom do I then escalate my query? I must give HUGE CREDIT TO STANDARD BANK. They, out of their own accord offered me 3 more months assistance. Not through a loan or indebting me further. They merely do not require any full payments for 3 more months. I am still able to use my card and facilities. They are just adding the monthly interest. They are inablers not disablers. Maybe FNB Bank can learn something from their competitors? It is survival of the fittest! Standard bank is not RACIST and provides excellent customer care. They don't harass you after you explained your predicament. They rather offer more assistance, which they know will serve them in the long run. Way more than I could say about the customer care of FNB bank. They will rather pester you with phone calls daily. THANK YOU STANDARD BANK
53 replies
68 months ago
ONE PLAN has NO PLAN to pay out your insurance claim!
One plan : think carefully before you sign up for ONE PLAN! They are quick to take your money, but when they need to pay out a claim, oh boy! What a nightmare!! It wil take you 2 weeks, at least 2 phone calls and 6 emails to sort out 1 query!!Your quick solution would be to resort to Hello Peter. I don't think all the workers are able to read or understand English. I wonder if it is laziness or mere incompetency?? They will let you know they loaded funds, then they will reverse it, they LOVE REVERSING FUNDS!! You would send in the accounts. They respond the claims will be processed, just to SUSPEND YOUR POLICY!!! Unheard of!! Now it will take several phone calls and emails to sort out the problem! Don't think they will phone you!! They will send out silly emails. They are VERY UNPROFESSIONAL, no pleasure to work with.
53 replies
72 months ago
Don't open a FNB bank account,not even for your dog!
Don't even open a bank account for your dog at FNB Bank! They are sly and unethical. I have applied for the covid 3 months relieve payment. I still have not received feedback from them. ABSA Bank approved it immediately the same day, whilst on the phone. FNB Bank instead went ahead and double debit my accounts, after an arrangement were made with them months ago! Who have advice for me, should I take this to the Ombudsman? The recent court ruling stipulates the following : The High Court’s decision In handing down it’s order, the High Court’s held that, in light of sections 90(2)(n) and 124 of the National Credit Act 34 of 2005, the common law right to set-off is not applicable in respect of credit agreements which are subject to the National Credit Act. The High Court also ordered that the Bank pay the costs of the application, including the costs of two advocates! In short, and if the NCA applies to your credit agreement, a bank is not allowed to apply the common law set-off without your consent. Banks and other credit-lenders must ask you before taking money from one account to cover your debts in another Thanks
105 replies
75 months ago
ABSA : pathetic customer service
ABSA: Customer service is down the drain. I had an unauthorized debit order going through my bank. Months ago I went into the bank to cancel this order. It is still not done. I sent an email to the fraud department, they referred me back to customer service.I have sent email correspondence, but up to this date, the debit order is still not canceled. Absa is still debiting my account and charging me fees for a matter I tried to resolve months ago. I visited a branch, I phoned, I emailed.!!! It's impossible to get a matter resolved with Absa being incompetent. They should reverse all related costs and unauthorized debit orders. Don't even open a bank account for your dog at Absa!
168 replies
76 months ago
Riptide or Rip off restaurant at Southbroom Beach
We had a terrible experience! High price for pathetic food. I contracted food poisoning from their chicken curry! Was my last day and had to drive back home feeling very sick for two days! None of the waiters or personnel greeted us. They appeared to be very racist.. Worst meal and atmosphere ever! The sea view was nice. I will not recommend this restaurant, you will wait 20 minutes before your 1st drink arrives. Another hour for dry, frosen food to be heated.They conceal the food with too much tomato and sauce, you might not pick up the meat is off.. Rotten.. I agree with the previous reviewer. A very good case study for Gordon Ramsey's nightmare restaurants!!!
0 replies
77 months ago
FNB Bank's poor customer service for private clients
I requested credit and check account statements for 2016/2018, from both ABSA and FNB banks. ABSA, where I am not a private client assisted me within 3days. FNB, where I have a private account and banker, have still not provided me with any feedback or assistance, since my request was made on 15th November 2019! Initially they said it would take 8 days to provide me with the statements in archive. It has now been more than a month and after several emails sent to 2 different private bankers and still no feedback. This is the poorest customer service ever. I need the statements for a legal case, which was clearly communicated to FNB bank. Why do one need to pay almost R500 per month for private bank account fees, where a normal savings account at a bank such as ABSA, Provide way better customer service!?
61 replies
78 months ago
ABSA and their GREED! A Greedy bank
I have sold my house, of which my bond was with ABSA. ABSA took more than R15000 extra to settle the bond. The attorneys said that ABSA took more, but will refund me. After several emails they have not responded or refunded me anything. ABSA IS GREEDY! I have given them more than 3months, thus I should not pay any penalties. I have found out, no other bank does this. Maybe I should take them to the Ombudsman. There is just no pride or something like customer services anymore.
105 replies
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5 Star
0 (0%)
4 Star
1 (4.761904761904762%)
3 Star
1 (4.761904761904762%)
2 Star
3 (14.285714285714286%)
1 Star
16 (76.19047619047619%)