HD
Heinrich T
Active since Jul 2011
15
Reviews
0
Industries
Reviews
15 reviews41 months ago
Capitec unable to correct data submitted to SARS.
Capitec has submitted my data in regards to my TFSA incorrectly to SARS. SARS is very clear that only Capitec can correct the submitted data. No matter what I do I can't seem to contact anybody inside Capitec that can help. This is extremely frustrating. My hope is somebody in Capitec reads this that knows how to resolve this type of issue. Surely I am not the first person ever to have this problem?
264 replies
50 months ago
Delivery to completely wrong address!
We ordered some clothes online. And WW managed to deliver it to the completely wrong address. Not even in the correct street. If it wasn't for some very nice people living at the randomly selected address we would be out of several thousands rands of clothes because WW can't read an address apparently.
0 replies
92 months ago
Sins of Telkom
The sins of telkom: 1. Categorically denies they have congested ADSL exchanges even if this is true around the country. 2. Incorrectly bills customers routinely, almost as if it's standard business practice. 3. Utter **** support staff that are never really helpful. 4. Telkom shops can't give you a proof of address, yes this happened to me. 5. Takes months to cancel your line so that they can charge you more for months. 6. Their online support interface personal is utterly useless and the system would connect you to the wrong department even. 7. By making their support so utter **** it is probably impossible to log a billing dispute without going insane. 8. Misuse their monopoly in order to provide bad service because the figure it wouldn't matter. 9. Always responds on hello peter by giving you a social reference number that means diddly squad. 10. In the end it's a company that cares absolutely nothing about their customers. We must stop supporting this company, so that they can either go bankrupt or be forced to get better. South Africa deserves better!
0 replies
95 months ago
Useless online website for booking flights
Useless online booking website, no wonder you guys are bankrupt since nobody can book flights with you. I'm getting this error on your website regardless of what I type in: The complete name for the traveller (including the infant name) exceeds the authorized limit. Please modify your entry or contact your nearest SAA Office. (15004 - 1902)
53 replies
97 months ago
Getting billed after line cancellation
I submitted my line cancellation request on 2 April 2018. I received a phone call from Katishi Victor Selowa on 10 April 2018 and my understanding was that my line cancellation will go ahead. Today I got another bill!! Really Telkom?? You just can't help but being terrible can you?
105 replies
102 months ago
Non existent service to get Fibre
We recently moved into a new flat. This flat already have present both a Fibre line and the modem is present and it all the necessary lights come on. So one would think that it should be a simple exercise to therefore get fibre internet... nope! Firstly the line need to go to the "holding pool" before my isp can provide me any service (webafrica) However since I moved into the flat the line is still apparently in the previous owners name. So nobody on the telkom call centre is capable of helping with this service of switching a line. Rather they told me to get the id and information of the previous "owner" of the fibre line and then send an email to ********** with the details to request an ownership change and then the move to the holding pool can be completed. So when I wrote to this email, firstly they just responded with an automatic reply saying they will respond in 21 business days... that is... absolutely terrible imho. Next they eventually did respond and told me they can not process my cancellation. Clearly nobody at telkom can even read an email!!!!!! You people are going to make my head explode, why do you even install fibre lines if you can't have people use it?!!??!?!
210 replies
109 months ago
Optional Debt Protection activated without permission and then not reversed as per request
<p>On 25 April 2017 FNB charged my account R94.81 for "OPT DEBT PROTECTION ".</p> <p>I am not aware that I ever requested this "service".</p> <p> </p> <p>On Thursday 04/05/2016 I've called FNB's premium customer services (16:06) to enquire about this.</p> <p>I was informed that this is debt protection and that a request will be processed to cancel+reverse this.</p> <p> </p> <p>It is now more than a week later and I do not see any reversal of this on my account I have also not received any acknowledgement that this "services" as correctly been cancelled.</p> <p> </p> <p> </p>
56 replies
110 months ago
WARNING: Don't use vodacom call centre services
<p>The ONLY thing this call centre can ever do for you is:</p> <p>1. forward your call</p> <p>2. drop your call</p> <p>3. waste your time</p> <p> </p> <p>Vodacom why don't you shut down your call centre and spend that money in some way that would actually benefit your customers?</p> <p>oh now I remember, you don't care!</p>
112 replies
110 months ago
SMS Roaming service not activated
<p>Hi</p> <p>On 6 april I spent 15mins on the phone and was eventually told that SMS roaming on my phone is enabled.</p> <p>I know arrived in the UAE to find out the service is not functional.</p> <p>What do I do now?</p> <p>I had somebody back in SA try to call in again who received no help and was after a long time of getting forwarded and cut off told that prepaid customers can only be helped after 2pm...</p> <p> </p> <p><br />Really terrible service, thank you very much</p>
112 replies
116 months ago
Corrupt business practices
<p>My wife's mobile got subscribed onto something called Club Zed without her consent.</p> <p>She has been losing money to this bull**** service for a very long time. R5 per day.</p> <p>The only way we could finally see this is where the money is going was to find it on a semi hidden page on the my vodacom website. If we didn't look we would've never found out.</p> <p>I think this is a highly unethical as essentially you allow Club Zed to take money from potentially thousands if not millions of people and in return providing no value and simply taking money. </p> <p>Shame on you.</p> <p> </p> <p>We have unsubscribed from this "service" via the website and hope that it actually did unsubscribe and that our money will no longer be stolen.</p>
53 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
8 (53.333333333333336%)