Natasja K

Momsen pathetic service

Good day the service that we received from Momsen is disgusting to say the least...... After my wife's conversation with Jonathan yesterday he promised that my bike will be collected by Riaan from where they where fixing it for the second time due to a cracked frame at 13:00 today and Riaan will be taking it to Mellow Velo where I could collect it as I'm having a race tomorrow. I called Riaan several times with no success, he just doesn't answer, Mellow Velo confirmed that they still don't have my bike by 16:10, I called Momsen asked to speak to Jonathan, first time, no answer, left message, called again and was told that Jonathan is in a meeting, tried calling Riaan again, no answer, left a message again....... This is pathetic, being promised my bike for a race that I've already entered and still no bike to ride.... You do understand that I'm not staying in Sandton and if..... IF my bike is ready today it is still a 45 Min drive for me to go and get it...... All I get is empty promises......??????