Alida V

Disgusted with Renault dealership in Nelspruit and Renault overall!

Bought a Renault Duster still under factory warranty and took ownership on 28 December 2017 from WeSellCars in Midrand, received very good service! Living on a farm near Lydenburg we travelled home and on 8 January found a sensor light in the vehicle lighting up. Took the vehicle to the nearest Renault dealership on 9 January 2018, in Nelspruit 60km from our home. Renault Nelspruit took the vehicle and after requesting a loan vehicle we were told that they only just have one vehicle but it is not available as somebody is using it and that there is a waiting list… They phoned us to confirm that the warranty will cover the damage and we should collect the vehicle on the 18th of January. When we got to the dealership on the 18th we heard that the turbo was faulty and should be replaced…this AFTER we were called to collect the vehicle! They did not call us to tell us NOT to come to Nelspruit…travelling with a lift we were stranded in Nelspruit…then we heard that they could not capture the claim against the warranty as the warranty clerk resigned and NOBODY could capture the claim!!! Ridiculous!!! We had to walk and hitch a ride to get home after the technician said we must get a taxi to take us home!! Really!!! Today on the 24th of January 2018, 22 days AFTER we took the vehicle to Renault Nelspruit we were told they appointed a claims clerk and the claim was uploaded and now they are waiting for approval…that IF approved under the warranty they will order parts which will take 2-3 working days and THEN they will work on the vehicle….THUS STRANDED FOR YET ANOTHER WEEK OR DAYS In the meantime we are left stranded on a farm …now being 3 weeks….we have no vehicle!!! This all AFTER it was confirmed that the vehicle is under warranty and that the warranty will cover damages… This Renault dealership has got the worst service in the whole world!!! Making their personnel problems that of the client…sorry we do not have somebody to capture the claim! We are left stranded without a vehicle!! When phoning Renault Nelspruit the jingle says…”At Renault Multifranchise in Nelspruit we are a family who gives 110% to our customers…” WE ARE GLAD YOU (RENAULT NELSPRUIT) ARE NOT PART OF OUR FAMILY BECAUSE WE ARE DEFINITELY NOT TREATED AS SUCH! WE ARE 110% DISSATISFIED CUSTOMERS!!!