SK
Sini K
Active since Jan 2018
2
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2 reviews25 months ago
Lousy customer service
The lousiest airline. My flight from Miami to Bogotá was delayed by eight hours, for which reason I missed a separate flight from Bogotá to Cali and had to buy another flight for nearly 100 dollars. AA did not accept any responsibility for the expense. As a “gesture of goodwill,” they only offered me a discount of 25 dollars on their own flights. I most certainly will not use the discount, as I will not fly with them ever again.
0 replies
100 months ago
Not recommended
Elliott was a big disappointment. My goods were packed so loosely that the volume increased and I was told to pay 2,000 euros more, without any explanation. When I complained to management, the goods were finally repacked to reduce the volume, but it was done so badly that many of the clothes arrived broken or extremely wrinkled. Instead of using hangers - as the Elliott brochure promises - they had been stuffed into boxes. It will cost me quite a bit of money to get them back into shape.
210 replies
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