LB
Louise B
Active since Jan 2018
6
Reviews
0
Industries
Reviews
6 reviews80 months ago
Shocking DSTV pricelock
We paid our usual R1040 at the beginning of September as well as August and the months before that. We do not have a debit order as it has happened way to often, that we have been debited for amounts that are above what was agreed to on our pricelock package. An agreed to amount of R959 plus R79 per month is paid. We were initially double billed for 4 months from November 2017 which was credited bar fro. Around R500 that we are still fighting, 2 years later! But this month although we have paid at the beginning of the month we have been disconnected three times. The first time we were apologised to as it was disconnected in error and it was immediately restored. The second time we were told we had been billed extra by pricelock in error, we were apologised too and reconnected. The third time when I phoned in we were told we were outstanding R900. I checked my last September statement and it says we are outstanding R400 (balance brought over form our needed credit in November 2017) so where does R900 come from? Then we were told again that we had been overcharged and they are extremely sorry for the ill inconvenience. They couldn't reconnect us until they had escalated the problem to price lock. It would take 24hours. Well 24hours has come and gone. Still not connected! Are we going to be credited for the time we have been unconnected in dstv error? I seriously thing it is time to say goodbye to dstv although I have been a loyal customer for 22 years!!
0 replies
81 months ago
Vacuum Pack and factory machinery
I would like to warn people with machinery that possibly come into contact or are advised to use from Hannes van Zyl from Golo. We specifically told him we wanted a quote to fix our vacuum pack machine. He came to our factory, looked at the machine, took a part out, went to his vehicle, fiddled with the part and put the part back in (supposedly put a nee part in) Took him in total around 45 mins. He then gave our staff member an invoice for just under R10 000 and left after trying to force the staff member to say the invoice would be paid. We phoned his office within an hour, told them that we had insisted on a quote first and he had recieved this message in writing. The message said that we couldn't fix this machine without a quote. We told the office that he must come and take the part out and bring us the old part back. He then contacted us via whatsapp and said we needed to pay and no he wouldn't come back to take the part out..we since found out that the part is the old part that he just removed the labels from. He has on numerous occasions threatened us with legal action to try get payment. We have refused again and again and asked him to fetch the part and return the old part. We have insisted that he makes arrangements with us before entering the property. He just says no. We have since spoken to the agent for our vacuum pack machines parts. The minute I told them the name of the company and man, they informed us that he is a known scammer. This review is to make sure people do not use him. He is very nice and comes across as a great guy that will go out of his way to help. But do not be fooled!
0 replies
99 months ago
Unacceptable service or lack of service
I don t have the energy to write the whole story again but have complained twice before on Hello Peter. I was contacted on Saturday by the price lock guys to say that my account for the explorer would be credited in full from 4th December to date due to the fact that although i had an explorer it had not been installed. The installer came today to install my explorer but it wont work as apparently there is an amount outstanding on my account. An amount i have been charged even though I haven't had the service. Please sort this out or come and collect my explorers. I have been dealing with this since December and cannot waste any more time and energy or money on it. If it isn't sorted by the end of the week please send a courier to collect my explorers plus please cancell my pvr.
210 replies
99 months ago
Still not sorted
Whats new, account suspended again. With all the issues i have had with the installation and billing of explorer without it being installed or activated, i finally think things have been sorted out as i received phonecalls from the finace department. I was told i would be issued with a credit from 7th decemeber until such time as installation is done. I told them that installation would be done this week. I was promised by one finance consultant he would phone me back on sunday to get a date for installation. Still waiting! I was told by two woman responding to my hello peter complaint that they would email me immediantly and that i should reply with the date of installation, still waiting!!! Now account suspended again. Not sure why this time as nothing owed on pvr and explorer amount plus all reconnection fees have been credit. Why do i get no call back, no emails and account suspended. Please help me dstv. I have threatened to pack it all in and ask you to collect all but was hopeful. Please restore this as this week we really could get things sorted but i cannot do it without you guys coming to the party!
105 replies
100 months ago
Explorer nightmare
This is the second time I am using hello Peter. I did get reaction last time fro. Dstv which I am grateful for but unfortunately was told that I would be phoned back. I am still waiting for the phone call. We received an explorer on price lock, it has not been installed due to the installer not having adequate suppliers to install. The moment it was delivered we were told the explorer was activated. I immediately and said that they cannot activate it until it was installed. Dstv said that it would not be activated until it was installed. The installer would activate and on that day I should cancel my pvr. I have since then been charged for an explorer and a pvr. I happily pay for the pvr but I will not pay for the explorer until it is installed. I am happy to pay once it is installed and will then commence the 24 month contract on price lock. I have had my account for my pvr suspended over and over again only to be reactivated when I speak to a consultant as they see that the pvr is paid up. I have been phoned and told that the explorer service would be credited for. Guess what it hasn't and again my pvr is suspended. I phoned at 18.45 to be told that the pvr was paid in full and was activated and they again would ask the finance department to call me to sort out before 7pm. Guess what no phone call. 19.10 per suspended again this time when I phone they say it is suspended as everything falls under the same if number so all my products are suspended. So I buy two cars on my I'd. I pay for one and not the other and they take both away. I don't think so. So tonight we have no pvr service even though we pay for this in advance. As far as I am concerned if this matter isn't sorted out by tomorrow dstv can fetch explorer and pvr and I will not use them anymore. This is unacceptable. Expecting me to pay for a service I am.not getting. Not sure how dstv think this is Okay!!
210 replies
100 months ago
Explorer
We recently phoned in to get an explorer on price lock. The explorer was delivered but no one was able to install due to lack of smart lnb. Immediantly after delivery, we were sent an sms to say our explorer has been activated. I phoned dstv within an hour to say they cannot activate the explorer as it hasn't been installed. I was told no problem the explorer and the contract for it would only be activated after installation. I must then cancel my residential pvr and I would be charged pro rata for the explorer plus a month in advance BUT ONLY FROM ACTIVATION. I informed dstv that I wouldn't pay for the explorer service until it was installed as I wast getting an explorer service from dstv. I would happily pay for the pvr until it was cancelled by myself! Since then we have been double charged for two explorers and the pvr. We have reversed two debit orders taken off our account in Dec and Jan for double fees. We reversed the debit orders on advice from the dstv call center. I was told that the credit would be issued by the accounts department and they would escalate the query! Since December our service on the pvr has been suspended on a weekly or sometimes daily basis even though the pvr amount has been paid manually at Spar when due. I phone dstv twice a week or even sometimes twice a day to get the service of the pvr restored and although this is taken care of immediately, time wasted on the phone and the cost of phone calls is a problem. Every time I phone the consultant says they see the problem re activate the pvr and escalate the problem to the accounts department. Dstv cancelled our debit order with no communications and then phoned us to ask why we cancelled the debit order. When I said they had cancelled it I was told they would phone me back - still waiting for this phone call!! This is unacceptable. We would like the explorer but will happily pay for the pvr until it is installed. Family members have recently cancelled their dstv subscription and although I defended dstv I can now see why they did it and if things aren't sorted will head the same way!
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)