Sharon S

The Owners - the Kotze Family, rude arrogant and skelm!

While camping, the owners son mowed the lawns with a tractor mower on 18 January - a stone shot up and slashed a hole in our brand new canvas gazebo! We immediately brought it to their attention and after much rudeness and arguing they agreed to pay for a patch... we saved for 6 months to buy a new gazebo and didn't want a patched thing. Once home we emailed a quote for the same but new replacement and said we don't want the money, they can pay the shop directly and they could have the broken one. They did not deem it necessary to respond to our emails or phone messages. When we did eventually get through they simply said "they will pay for a patch or nothing" and slammed the phone down in our ear, twice! Whoa - that's customer service at it's "best" and with that attitude we will never go again or recommend them to our camping friends. Warning .... they don't give a **** about your property, as long as they get their money, that's all they care about.