SV
Sonja Z
Active since Feb 2018
4
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0
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Reviews
4 reviews10 months ago
No service for valuables and compensation after a Swiss Air Flight from Paris to Johannesburg.
I was flying from Paris (22 June 2025) on flight LX0645 with booking code YAA7NU to Zurich and then within and hour flying to Oliver Thambo in Johannesburg. Departure was 19:35, but was delayed for an hour and half. While waiting the lady at the counter told me to check in my hand luggage as there were not enough storage space. I was not happy at all to do that, as I told her it is not locked and I intended to keep it with me at all times - all my valuable jewelry as well as my Ray Ban sunglasses and Reading glasses were in there. She took my bag and said it will be fine. When I arrived home in Johannesburg, I found that literally all my jewelry (Mabé pearl earrings and necklace) ; Swarovsky Neclace and all other with them were ******, as well as the glasses. I have send an email to Swiss Air and Florence Ofati Consultant for Customer Feedback Services / R1S have send the following reply: (Although I realize the inconvenience you had, I count on your understanding that I am unable to give you a different answer). I am certainly not happy with Swiss Air: I was forced to check in my hand luggage, although I said it was not locked and do not feel comfortable to check it in. I have flown a few times with Swiss Air and always said their service and food on the plane are outstanding - but this leaves me with a sour feeling, as this was jewelry I bought back in 1980 and cannot replace them!!
0 replies
28 months ago
Reporting disappointment in 'no response' to assist me with my tracking device that came loose.
I am a Beame-e customer since 2018. My Acc No is: 634900. My tracking device came off on the 1st January. I contacted the office in Johannesburg on the 2nd Jan. I hold the line for 20 minutes, but could not get hold of any person to talk to. I phoned again on the 3rd Jan and when I got through, I stated my problem. They promised to call me back, which never happened. I phone on the 4rd Jan and eventually got through to an operator who told me to take a photo of the device and send via email. I received a Tracking no: 72833375. I had to call again 5th Jan and the operator said I need to send to another email. I said that I have already done that. He saw my email and send forward my email to 'apparently the correct' email. He promised to ask the Manager to call me - I never received a call. It is today the 9th January. I have not received any call or response from Beam-e. It seems that my money is good enough to take each month via debit order, but their service is non-existent. How can I trust them in case of an emergency and my vehicle is really getting ******? I therefor decided to write a report, seeing that I am struggling to get any resonse or feed-back from them.
0 replies
99 months ago
Excellent Technician
Lizobuya Mbau is not only professional, but also very efficient, friendly and always very helpful through many years that I am doing business with Vodacom in ****arney. Well done and thank you so much Lizo!
105 replies
100 months ago
Phone handed in with cracked screen got missing at Repairs Centre!
I handed in my Samung Galaxy J16 phone to repair the cracked screen on 4/9/17. Went end of Oct 2017 to collect my phone. Could not find or track it with my reference number they gave me. Vincent who works there said he would go the next day to Midrand and find out. Up to today (5/2/18) had No phone call. I went back in 2 days and still no phone or apology for not detecting my phone. The regional manager (Andrew) always wanted to give me a pocket phone !! They provided me with a spare Galaxy J16 - the screen went totally dead and I again took it in (up to today have not heard any word about that phone). Then they provide me with a LG phone - which battery died after it had been in use for 2 hours. I had to put up with this phone since before Christmas. Every time I went to the store the regional manager just told the manager he want some time to sort this out - which never happened and he was just a mystery that I could not get hold of. I wrote a letter to Vodacom and Tot U Diens from the paper - Die Beeld. I eventually got the number of the regional manager and the repairs manager. Jonathan the repair manager was very helpful and called Andrew to at least provide me with a new phone (I asked that they replace the same phone which was 4 months old for me). I went on Saturdag (3/9/18) to get the new phone. Upon arrival Vincent (again) said they will give the phone but they will take the battery. After I said to him to call Tammy the manager as Andrew promised me a new phone, he said they will give the battery. Next thing was that I had to pay for transferring the data - which I refused (nothing of this was my fault) After they transferred the data, Vincent said I must give back the back cover of the phone (which I refused as the whole phone and not only a shell of phone was promised to me). When I came home - I saw that the phone was very small and noticed that this was a Samsung Galaxy Mini Prime phone - totally not the phone I handed in. I phone Andrew this morning and told him the story. He said that they handed this phone because the Galaxy J16 is no longer on the floor. I was furious as this is not any of my fault and if he was more willing to assist me in this matter last year in October - none of this was necessary. The long and the short about this is: this phone is my business phone. It took me 4 times to drive to Cresta and that is money, time and energy that I do not have. Every time it is 40 km back and forth and hours out of my day. I am certainly not happy with the Cresta repairs store; not happy with Vincent's attitude; not happy with Andrew that never came to light and make his client's priorities his own. I am a Vodacom client since I received my very first phone when I was around 19/20 and I am now 56 years old. Payment my contract every month and was never in debt or behind. Is this the way to treat a loyal client? Thank you so much for being able to write my story. Kind regards Sonja van Zyl
210 replies
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2 Star
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1 Star
2 (50%)