SA
Swiss Air
Unclaimed Business
SA
Swiss Air
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(66.7%)
1(33.3%)
5(0%)
4(0%)
3(0%)
2(66.7%)
1(33.3%)
Frequently Asked Questions About Swiss Air
Swiss Air has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Swiss Air across 55 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSH
Sias H
1 reviews | Active since Jan 2020
19 Feb 2026, 13:44
Refusal to comply with EU Regulation 261/2004
Very disappointing experience with Swiss International Air Lines. Flight LX1111 arrived about 24 hours late at my final destination, causing me to miss my long-haul connection and lose a full professional working day. Under EU Regulation 261/2004, €600 compensation is clearly due for this length of delay on a long-distance EU-originating journey. Instead of providing proper evidence, Swiss keeps hiding behind a vague “airport restriction” without any documentation. They offered only CHF 47.70, which is completely inadequate given the disruption. The delay was bad enough — but the refusal to respect clear passenger rights and the lack of transparency is worse. I am now escalating the matter to the relevant authorities. Would not recommend.
Helpful (0)
|Replies (0)SH
Sias H
1 reviews | Active since Jan 2020
19 Feb 2026, 13:44
Refusal to comply with EU Regulation 261/2004
Very disappointing experience with Swiss International Air Lines. Flight LX1111 arrived about 24 hours late at my final destination, causing me to miss my long-haul connection and lose a full professional working day. Under EU Regulation 261/2004, €600 compensation is clearly due for this length of delay on a long-distance EU-originating journey. Instead of providing proper evidence, Swiss keeps hiding behind a vague “airport restriction” without any documentation. They offered only CHF 47.70, which is completely inadequate given the disruption. The delay was bad enough — but the refusal to respect clear passenger rights and the lack of transparency is worse. I am now escalating the matter to the relevant authorities. Would not recommend.
0
Replies (0)RK
Rethaa K
1 reviews | Active since Jan 2020
26 Jul 2025, 12:43
SWISS Air customer service - non existent
Terrible customer service and system errors on the booking portal. I booked a flight, and when changing from economy lite to standard economy, the system had changed my departure date. Contacted the airline and asked for assistance, and despite it being a system error, they refused to provide any help in sorting the matter and insisted that the only way it could change is if I paid for a flight change for a ridiculous amount of money. On top of it, the return layover is 12h, and upon asking what the options are to occupy your time with the long layover, nothing is provided. Not an exit, not a meal, no customer service at all. Each request was met with a hard no and zero urgency to see to basic customer support, immediately regret the decision to have booked a flight with them.
Helpful (0)
|Replies (0)RK
Rethaa K
1 reviews | Active since Jan 2020
26 Jul 2025, 12:43
SWISS Air customer service - non existent
Terrible customer service and system errors on the booking portal. I booked a flight, and when changing from economy lite to standard economy, the system had changed my departure date. Contacted the airline and asked for assistance, and despite it being a system error, they refused to provide any help in sorting the matter and insisted that the only way it could change is if I paid for a flight change for a ridiculous amount of money. On top of it, the return layover is 12h, and upon asking what the options are to occupy your time with the long layover, nothing is provided. Not an exit, not a meal, no customer service at all. Each request was met with a hard no and zero urgency to see to basic customer support, immediately regret the decision to have booked a flight with them.
0
Replies (0)SZ
Sonja Z
1 reviews | Active since Jan 2020
2 Jul 2025, 09:24
No service for valuables and compensation after a Swiss Air Flight from Paris to Johannesburg.
I was flying from Paris (22 June 2025) on flight LX0645 with booking code YAA7NU to Zurich and then within and hour flying to Oliver Thambo in Johannesburg. Departure was 19:35, but was delayed for an hour and half. While waiting the lady at the counter told me to check in my hand luggage as there were not enough storage space. I was not happy at all to do that, as I told her it is not locked and I intended to keep it with me at all times - all my valuable jewelry as well as my Ray Ban sunglasses and Reading glasses were in there. She took my bag and said it will be fine. When I arrived home in Johannesburg, I found that literally all my jewelry (Mabé pearl earrings and necklace) ; Swarovsky Neclace and all other with them were ******, as well as the glasses. I have send an email to Swiss Air and Florence Ofati Consultant for Customer Feedback Services / R1S have send the following reply: (Although I realize the inconvenience you had, I count on your understanding that I am unable to give you a different answer). I am certainly not happy with Swiss Air: I was forced to check in my hand luggage, although I said it was not locked and do not feel comfortable to check it in. I have flown a few times with Swiss Air and always said their service and food on the plane are outstanding - but this leaves me with a sour feeling, as this was jewelry I bought back in 1980 and cannot replace them!!
Helpful (0)
|Replies (0)SZ
Sonja Z
1 reviews | Active since Jan 2020
2 Jul 2025, 09:24
No service for valuables and compensation after a Swiss Air Flight from Paris to Johannesburg.
I was flying from Paris (22 June 2025) on flight LX0645 with booking code YAA7NU to Zurich and then within and hour flying to Oliver Thambo in Johannesburg. Departure was 19:35, but was delayed for an hour and half. While waiting the lady at the counter told me to check in my hand luggage as there were not enough storage space. I was not happy at all to do that, as I told her it is not locked and I intended to keep it with me at all times - all my valuable jewelry as well as my Ray Ban sunglasses and Reading glasses were in there. She took my bag and said it will be fine. When I arrived home in Johannesburg, I found that literally all my jewelry (Mabé pearl earrings and necklace) ; Swarovsky Neclace and all other with them were ******, as well as the glasses. I have send an email to Swiss Air and Florence Ofati Consultant for Customer Feedback Services / R1S have send the following reply: (Although I realize the inconvenience you had, I count on your understanding that I am unable to give you a different answer). I am certainly not happy with Swiss Air: I was forced to check in my hand luggage, although I said it was not locked and do not feel comfortable to check it in. I have flown a few times with Swiss Air and always said their service and food on the plane are outstanding - but this leaves me with a sour feeling, as this was jewelry I bought back in 1980 and cannot replace them!!
0
Replies (0)LB
Louise B
1 reviews | Active since Jan 2020
8 Apr 2025, 12:16
Poor Customer Service
I wanted to upgrade my ticket from Zurich to Manchester. The transaction did not go through on Swiss Air side but the money went on my credit card as unclear. Numerous phone calls and facebook still no where as my bank need a email stating the transaction did not happen. Shocking to see all the bad reviews about Swiss Air. I want to upgrade my seat but cannot do it while money is not released to my account. My first time I booked with Swiss Air but with no customer service assistance will definately be last. Doubt any response from them
Helpful (0)
|Replies (0)LB
Louise B
1 reviews | Active since Jan 2020
8 Apr 2025, 12:16
Poor Customer Service
I wanted to upgrade my ticket from Zurich to Manchester. The transaction did not go through on Swiss Air side but the money went on my credit card as unclear. Numerous phone calls and facebook still no where as my bank need a email stating the transaction did not happen. Shocking to see all the bad reviews about Swiss Air. I want to upgrade my seat but cannot do it while money is not released to my account. My first time I booked with Swiss Air but with no customer service assistance will definately be last. Doubt any response from them
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Replies (0)BJ
Busisiwe J
1 reviews | Active since Jan 2020
25 Feb 2025, 21:45
**Warning! ************* Practices – Stay Away from Swiss Air**
When my account was unexpectedly frozen, I felt overwhelmed and uncertain about how to proceed. However, reaching out to Faina Secure Team proved to be the turning point. From our initial consultation, Faina demonstrated a profound understanding of the complexities involved in account freezes. She meticulously analyzed the situation, identified the underlying issues, and developed a tailored strategy to resolve them. FAINASECURETEAM @ GMAeIL d0t C0M. Throughout the process, Faina maintained clear and consistent communication, ensuring I was informed at every step. Her professionalism and reliability were evident as she navigated the necessary procedures with efficiency and expertise. Thanks to Faina's dedicated efforts, my account was successfully unfrozen within a week, restoring my financial stability and peace of mind. I wholeheartedly recommend Faina Secure Team to anyone facing similar challenges. Their professionalism, reliability, and commitment to client satisfaction make them an invaluable resource in navigating complex financial situations. Reach out to her on googmail FAINASECURETEAM (aat)gmaeil _cum
Helpful (0)
|Replies (0)BJ
Busisiwe J
1 reviews | Active since Jan 2020
25 Feb 2025, 21:45
**Warning! ************* Practices – Stay Away from Swiss Air**
When my account was unexpectedly frozen, I felt overwhelmed and uncertain about how to proceed. However, reaching out to Faina Secure Team proved to be the turning point. From our initial consultation, Faina demonstrated a profound understanding of the complexities involved in account freezes. She meticulously analyzed the situation, identified the underlying issues, and developed a tailored strategy to resolve them. FAINASECURETEAM @ GMAeIL d0t C0M. Throughout the process, Faina maintained clear and consistent communication, ensuring I was informed at every step. Her professionalism and reliability were evident as she navigated the necessary procedures with efficiency and expertise. Thanks to Faina's dedicated efforts, my account was successfully unfrozen within a week, restoring my financial stability and peace of mind. I wholeheartedly recommend Faina Secure Team to anyone facing similar challenges. Their professionalism, reliability, and commitment to client satisfaction make them an invaluable resource in navigating complex financial situations. Reach out to her on googmail FAINASECURETEAM (aat)gmaeil _cum
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Replies (0)SG
Samuel G
1 reviews | Active since Jan 2020
20 Feb 2025, 09:23
Swiss Air Foul Air
It is sad when huge corporations swallow the position to create a money hungry monster, yet deceiving the public by allowing the old to continue as if nothing has happened. I have flown 6 international flights with Swiss Air in the last 12 months and I am sad to say the romance is over. In future I will try Air France or British Air as they offer very similar deals for my needs. When a corporation is more driven by GREED than customer satisfaction its a very sad day for all. Its even worse when they lie to passengers in order to squeeze additional fees from them. During my last flight about 10 consecutive rows in economy class were empty while every one was squashed in the back of the plane because these were priority, Not Business or Premium Economy, NO to sit on these seats will cost you an additional R1,000.00. Even if you are a premium gold card frequent flyer. The LIE, passengers are not allowed to sit there for safety reasons ??? LIE no 2 the plane needs to be balanced therefor passengers are not allowed, unless you pay R1,000.00, They would rather fly an empty plane than allow passengers some comfort AFTER takeoff. Try contacting the, if you don't have a paid booking its not possible. Greed has been the downfall of many a man and organisation
Helpful (0)
|Replies (0)SG
Samuel G
1 reviews | Active since Jan 2020
20 Feb 2025, 09:23
Swiss Air Foul Air
It is sad when huge corporations swallow the position to create a money hungry monster, yet deceiving the public by allowing the old to continue as if nothing has happened. I have flown 6 international flights with Swiss Air in the last 12 months and I am sad to say the romance is over. In future I will try Air France or British Air as they offer very similar deals for my needs. When a corporation is more driven by GREED than customer satisfaction its a very sad day for all. Its even worse when they lie to passengers in order to squeeze additional fees from them. During my last flight about 10 consecutive rows in economy class were empty while every one was squashed in the back of the plane because these were priority, Not Business or Premium Economy, NO to sit on these seats will cost you an additional R1,000.00. Even if you are a premium gold card frequent flyer. The LIE, passengers are not allowed to sit there for safety reasons ??? LIE no 2 the plane needs to be balanced therefor passengers are not allowed, unless you pay R1,000.00, They would rather fly an empty plane than allow passengers some comfort AFTER takeoff. Try contacting the, if you don't have a paid booking its not possible. Greed has been the downfall of many a man and organisation
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Replies (0)MB
Marthinus B
1 reviews | Active since Jan 2020
31 Jan 2025, 12:35
Be careful of trying to upgrade flight on Swissair app
The SwissAir app offers the option of upgrading your flight. After several unsuccessful attempts, by bank account was debited several times. The helpdesk person was not sympathetic in the least, not even ‘sorry for the inconvenience’. I really hope my bank can reverse the transaction. Moral of the story: don’t try to upgrade via the app.
Helpful (0)
|Replies (0)MB
Marthinus B
1 reviews | Active since Jan 2020
31 Jan 2025, 12:35
Be careful of trying to upgrade flight on Swissair app
The SwissAir app offers the option of upgrading your flight. After several unsuccessful attempts, by bank account was debited several times. The helpdesk person was not sympathetic in the least, not even ‘sorry for the inconvenience’. I really hope my bank can reverse the transaction. Moral of the story: don’t try to upgrade via the app.
0
Replies (0)MR
Michael R
1 reviews | Active since Jan 2020
25 Jan 2025, 21:35
Swiss Air — A despicable airline.
The worst airline and experience in 30 years of flying. Disgusting customer service and a ********* lot too. Flight was delayed, then cancelled, overnight — staff were rude, belligerent, unhelpful and when following up on compensation they contradicted what the pilot told us on the plane (before disembarking), and said the flight was cancelled because of a lightning strike; which did not occur! Never, ever, whatever you do, fly on this airline.
Helpful (0)
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Michael R
1 reviews | Active since Jan 2020
25 Jan 2025, 21:35
Swiss Air — A despicable airline.
The worst airline and experience in 30 years of flying. Disgusting customer service and a ********* lot too. Flight was delayed, then cancelled, overnight — staff were rude, belligerent, unhelpful and when following up on compensation they contradicted what the pilot told us on the plane (before disembarking), and said the flight was cancelled because of a lightning strike; which did not occur! Never, ever, whatever you do, fly on this airline.
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Replies (0)