Swiss Air
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Swiss Air
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSR
Samantha R
1 reviews | Active since Sept 2025
22 Apr 2026, 22:04
Emotionally disappointing lack of service
Terrible terrible experience. Between booking.com and airline they have cancelled our CT to JHB leg to get from JHB to UK. Between airline and booking.com no accountability has been taken nor when the flight was cancelled were we even credited. We have 2 family weddings within days of one another. Regardless of policies as customer service one would expect thinking out of the box and simply doing a commercial gesture to book the cheapest leg they have cancelled as a gesture of goodwill which as an attorney we do daily in logistics. This is going to amount to 30k loss in travel fees paid
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Samantha R
1 reviews | Active since Sept 2025
22 Apr 2026, 22:04
Emotionally disappointing lack of service
Terrible terrible experience. Between booking.com and airline they have cancelled our CT to JHB leg to get from JHB to UK. Between airline and booking.com no accountability has been taken nor when the flight was cancelled were we even credited. We have 2 family weddings within days of one another. Regardless of policies as customer service one would expect thinking out of the box and simply doing a commercial gesture to book the cheapest leg they have cancelled as a gesture of goodwill which as an attorney we do daily in logistics. This is going to amount to 30k loss in travel fees paid
0
Replies (0)KR
Kim R
1 reviews | Active since Jul 2018
4 Apr 2026, 19:58
Swiss Air Lost My Luggage – No Accountability, No Urgency, Terrible Experience
I had an extremely disappointing experience with Swiss Air. I arrived in Zurich on 22 March with a connecting flight to Geneva, followed by a transfer to Val d’Isère — a destination with temperatures reaching -10°C. Upon arrival, I discovered that my luggage had been lost. I immediately filed a report at the airport and provided my hotel address, expecting my luggage to be delivered promptly. However, no effort was made to get my belongings to me. I was left stranded in freezing conditions with absolutely nothing but the clothes on my back. As a result, I was forced to spend a significant amount of money on essential clothing and equipment just to cope with the weather. This completely disrupted my holiday and caused unnecessary stress and financial strain. After four days with no communication or updates, the only reason I eventually received my luggage was due to friends who happened to be arriving in Geneva .They had to physically go to the lost and found department to retrieve my bag on my behalf — something Swiss Air should have handled from the start. I then lodged a formal complaint via the Swiss Air app and email. On 29 March, I received a response stating that they would “contribute” towards my experience. I promptly sent through all required banking details, yet to date, I have received no further communication or resolution. The lack of urgency, accountability, and basic customer service is unacceptable. Being left without luggage in freezing conditions is not a minor inconvenience — it is a serious failure. I am still out of pocket and waiting for a proper response and reimbur*****t. I would strongly caution others when flying with Swiss Air based on this experience.
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Kim R
1 reviews | Active since Jul 2018
4 Apr 2026, 19:58
Swiss Air Lost My Luggage – No Accountability, No Urgency, Terrible Experience
I had an extremely disappointing experience with Swiss Air. I arrived in Zurich on 22 March with a connecting flight to Geneva, followed by a transfer to Val d’Isère — a destination with temperatures reaching -10°C. Upon arrival, I discovered that my luggage had been lost. I immediately filed a report at the airport and provided my hotel address, expecting my luggage to be delivered promptly. However, no effort was made to get my belongings to me. I was left stranded in freezing conditions with absolutely nothing but the clothes on my back. As a result, I was forced to spend a significant amount of money on essential clothing and equipment just to cope with the weather. This completely disrupted my holiday and caused unnecessary stress and financial strain. After four days with no communication or updates, the only reason I eventually received my luggage was due to friends who happened to be arriving in Geneva .They had to physically go to the lost and found department to retrieve my bag on my behalf — something Swiss Air should have handled from the start. I then lodged a formal complaint via the Swiss Air app and email. On 29 March, I received a response stating that they would “contribute” towards my experience. I promptly sent through all required banking details, yet to date, I have received no further communication or resolution. The lack of urgency, accountability, and basic customer service is unacceptable. Being left without luggage in freezing conditions is not a minor inconvenience — it is a serious failure. I am still out of pocket and waiting for a proper response and reimbur*****t. I would strongly caution others when flying with Swiss Air based on this experience.
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Replies (3)SH
Sias H
1 reviews | Active since Oct 2020
19 Feb 2026, 15:44
Refusal to comply with EU Regulation 261/2004
Very disappointing experience with Swiss International Air Lines. Flight LX1111 arrived about 24 hours late at my final destination, causing me to miss my long-haul connection and lose a full professional working day. Under EU Regulation 261/2004, €600 compensation is clearly due for this length of delay on a long-distance EU-originating journey. Instead of providing proper evidence, Swiss keeps hiding behind a vague “airport restriction” without any documentation. They offered only CHF 47.70, which is completely inadequate given the disruption. The delay was bad enough — but the refusal to respect clear passenger rights and the lack of transparency is worse. I am now escalating the matter to the relevant authorities. Would not recommend.
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Sias H
1 reviews | Active since Oct 2020
19 Feb 2026, 15:44
Refusal to comply with EU Regulation 261/2004
Very disappointing experience with Swiss International Air Lines. Flight LX1111 arrived about 24 hours late at my final destination, causing me to miss my long-haul connection and lose a full professional working day. Under EU Regulation 261/2004, €600 compensation is clearly due for this length of delay on a long-distance EU-originating journey. Instead of providing proper evidence, Swiss keeps hiding behind a vague “airport restriction” without any documentation. They offered only CHF 47.70, which is completely inadequate given the disruption. The delay was bad enough — but the refusal to respect clear passenger rights and the lack of transparency is worse. I am now escalating the matter to the relevant authorities. Would not recommend.
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