GP
Gideon P
Active since Feb 2018
2
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0
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Reviews
2 reviews59 months ago
Awesome Service, Friendly Staff - Highly recommended
Thanks to two wonderful employees (Pholina & Hilton), After submitting a claim with my insurance on Monday, Mango collecting my broken television on Tuesday and sending my damage report to my broker before midday Wednesday, I should have my new Television by Friday. Excellent service from very friendly staff. Would highly recommend!
0 replies
100 months ago
Worst service - Not delivering on their promise
Since my LCD damage occurred on my Samsung Galaxy Note 8 on the 1st of January 2018, I have spoken to over 20 representatives (Not exaggerating) between Samsung and Telkom Mobile. I have visited the following branches in order to receive assistance: - Telkom Mobile Springs Mall - Telkom Mobile Alberton City - Telkom Mobile the Glen - Samsung Mall of the South On purchase of my device in late November I asked the sales representative at Telkom Mobile Alberton City: “DO I GET THE 2 FREE SCREEN REPLACEMENTS LIKE YOU DO AT VODACOM”. Eugene’s reply to me was “YES, ONE PER YEAR” all three times I asked the question. After damaging my device, the first place I visited was Telkom Mobile Springs mall as I happened to be in the area the day after the incident. I spoke to a short African lady whose name I didn’t bother to take down as she was very reassuring, stating the following: “Unfortunately we do not do screen replacement through Telkom. All you need to do is take it to your nearest Samsung repair centre and they will replace your screen MAHALA” After receiving this fantastic news, not doubting this as it was the information i received on purchase, I decided to visit Samsung in mall of the south. A young gentleman (Samsung representative) immediately said “Eish, you don’t get free replacements with these devices” before even taking down the IMEI number and checking if I was registered on SAMSUNG CARE, but I will get to that in a minute. He took my device into his little back office and returned, quoting me verbally a WHOPPING R4 985.00!!! Excl. ANC money, Telling me that my phone was not registered on Samsung care. after hearing this I was LIVID. After actually registering my device on Samsung care, I was contacted by Samsung’s call centre and asked to e-mail pictures of my device through displaying the IMEI number on screen. After telling them that my device had damaged I was told that nothing could be done from Samsung’s side as the device was supposed to be registered ON PURCHASE with Samsung Care by the representative who sold me the device. I Visited Telkom Alberton City on 3 Separate occasions after this, getting told that no one can assist me but the representative that helped me on purchase. He was on leave the first time I visited, and the second and third time he was "not in today". Does no one stand in for your staff that are on leave?? never in history have i heard such ridiculousness, customers shouldn't have to wait for someones leave to end, or have to take yet ANOTHER trip to the store when Eugene is in. I Was also told that Eugene usually gives his customers an A4 paper on purchase with INSTRUCTIONS on how to register your device. I RECEIVED NO SUCH PAPERWORK. I Visited yet another branch at The Glen Shopping Centre, where another Samsung representative told me to speak to someone that works for Telkom. So I did, and they were very helpful in assisting me with the cell number for Telkom Alberton City’s Branch manager and the escalation e-mail address. I have tried calling said manager several times and just end up in a voice mail box. If I had known that I would sit with this kind of BULL**** I would not have upgraded my device with Telkom. I Have frozen the Debit order for my contract with Standard Bank (a real Business) and I REFUSE to reactivate it until this is resolved. This has already turned into a very costly exercise for me in travelling and time. I am paying your company R800-00 or more (Topping up on data) a month and this is the service I am receiving. It’s REDICULOUS to say the least. Once this is resolved ANY/ALL outstanding payments will be made to Telkom. I just want my GOD FORSAKEN LCD replaced as promised on purchase, and I refuse to make any more efforts from my side. Thank you. Regards, Gideon Putter (ID# ********** 064087) CGR 24 hour support service ********** Email: **********
105 replies
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1 (50%)
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1 Star
1 (50%)