Prudence L

Bad customer service

I took my car to Henco Service Centre in Witbank for a major service, when I went to collect my car they told me that there were faults which were identified and it will cost R3850 including labor. on the 9th of February I took the car to them as agreed, they fixed whatever needed to be fixed and when I went to collect the car they told me that it cost R4900 and we had a huge argument because that wasn't the amount we agreed on and they also told me that I have to buy another part and bring it to them so that they can fit it for me. Why should I buy a car part which was already included in that price and they failed to do their job. the other day they were fighting with a black lady due to their lack of communication with the customers. The receptionist has a bad attitude and I don't like their tendency of changing prices without communicating to the customers