Kelly M

Worst customer service I have ever experienced!

This place doesn't understand what good customer service is!! I enquired with the Peartree in Craighall on their packages for their conference room and asked them if they were willing to be flexible on their food options. I spoke with a lovely lady her name was Michelle and she was very understanding with what my requirements were and said she would get back to me (5 stars for you Michelle) after receiving an email from them saying they couldn't be flexible I called to ask if I could come and see the venue and told her that I was okay with the inflexible food option and her response was "No I think you should move on" First of all that is just plain RUDE, secondly I had been professional and curtious in all my dealings with everyone prior to this and didn't deserve such treatment. I asked her if I did something inappropriate and she continued to tell me that this is not how the industry works (What does that even mean???) I have worked on superyachts where the service is 6 stars plus and lady your service sucks. I will very happily take my possible repeat business elsewhere. You just lost a lot of money and I hope for your sake you figure out what good service is!!! You honestly dont even deserve the 1 star hello peter forced me to give you (That star is for Michelle....Thank you Michelle)