CW
Cheri W
Active since Mar 2009
2
Reviews
0
Industries
Reviews
2 reviews65 months ago
Pulse tiles = defective product and poor customer service
We are DISGUSTED by the after sales experience we received from this company, not only was their product defective, they treated us like liars to avoid having to reimburse us for their defective product. After confirming with the sales assistant that the mosaics we were interested in could be used for the shower, we purchased their mosaics and the mosaic cement from Pulse. Hardly 2 weeks had passed following installation of the mosaics that we noticed almost 40% of the mosaics had started turning from silver to black. After contacting the store, they sent an assessor to verify our claims. For each implausible suggestion the assessors made , we were able to refute their illogical explanations. Furthermore their customer service representative does not bother to feedback even after chasing up with them for a week. If you want to truly know if its worth dealing with a company its by their after sales support and if they * treat their customers fairly *. Pulse does not live up to this.
112 replies
126 months ago
Hidden costs
Buffel bag claims to offer a service where the cost of purchasing their waste disposal bags includes the cost of the waste removed. What they don't tell you is that if you live in a complex which most residents do these days , the waste needs to be put on a pallet (extra fee). If you do not tell them to bring a pallet jack on collection, they charge additional call out fee to bring a pallet jack. If you put it on a pallet jack, then they also charge you an extra R200!!!! to employ an extra person to put pull the pallet jack. So if you bought a Midi bag for R351 Pallet (R105) R200 (extra person) the actual cost of waste removal if you live in a complex is R656. This is no longer as reasonable as it once seemed. If you wanted to be fair about this I suggest putting this information on your website and at the suppliers who stock your products, so that your customers are at least aware of these charges
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
1 (50%)