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Ayanda M
Active since Mar 2018
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2 reviews81 months ago
KOO - What you see is NOT what you get
My mother boughts cans of KOO baked beans from Woolworths at N1 City Mall, Cape Town. When we opened one of the cans at home, it had corn inside. For such a long-standing company, I find this ridiculous and I would appreciate it if KOO would replace the good. Should they need it, we have a picture and the slip.
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99 months ago
TERRIBLE SERVICE
Never have I experienced such terrible service, and I work in a client-facing role! On Tuesday the 27th of February, I telephonically ordered a meal for delivery from Adega in Sandton City (a quarter chicken leg with chips – mild flavour) at 14h25. My order was taken by a male named Moses and it arrived after 15h00 and I paid with my debit card. While eating in my office, I noticed that the meat looked burnt. Without thinking about it too much, I considered that it may be the way that they make the meat and the spices used may make it LOOK burnt. Once I was done with the chips, I started with the meat and my suspicion was confirmed that the meat was indeed burnt! I asked a couple of my colleagues to taste it as well and they agreed. I immediately called Adega and a lady whose name I cannot recall answered. I told her that my meat was burnt and asked her to send someone from the shop back to my office to see the meat for themselves as it was burnt and provide me with a proper meal. She told me she would let her manager know because Moses was unavailable and he/she would return my call. Nobody returned my call so I called again. The very same lady answered again and she gave the phone to who she said was her manager (a man named Solomon). I told Solomon the full story again and he told me that he would speak to his boss and come back to me. I waited for them to call me back but nothing happened so I called again. I spoke to the same Solomon and he told me that he was still waiting for his boss. When I called for the 4th time, I was told Solomon had left. Nobody contacted me for the rest of that day and I ended up throwing what was left of the food away. On Wednesday, another person who was delivering for one of my colleagues arrived at my work place and I pulled them to one side. The male told me that he had heard about my complaint at work (even though he was not in on Tuesday) and he asked me not to publicly complain and that he would try and get his management to sort out the problem. He also told me that this Solomon manager was not in that day (Wednesday) as well as Thursday. In hope that this guy will take my matter back to work and escalate it, I again waited for someone to call me. No-one did. On Friday the 2nd of March, I went to Adega personally to speak to Solomon. I told him that I had been waiting for him to get back to me and nothing was happening. Solomon flat out denied speaking to me and said that perhaps Moses had been impersonating him on the phone. I questioned this because the lady I had spoken to specifically had said that she was putting me through to SOLOMON her manager and Moses was not available! I reiterated my entire complaint and told him that since he is a manager and he is now aware of the problem, he should do something about it. He put it to me point blank that I can “do whatever I want”, there is nothing he will do. This is me taking things further and Hello Peter will not be the only platform I will use. I am a customer who has been given TERRIBLE service by a restaurant that should be priding itself on creating a memorable experience for its customers, even if it was a delivery and not in the actual restaurant. I sincerely hope this post reaches senior management. Pumeza.
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